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Connecting New VivoSmart HR

Former Member over 9 years ago

I just got a new VivoSmart HR and I cannot get Garmin Express to find the device.
I downloaded the latest version of express. The VivoSmart HR is on and it always says it can't find a device. The computer knows it is plugged in and puts up an error saying Windows does recognize the sub device.

It is the only device plugged into the USB. And I am using Windows 10

Any thoughts on what to do would be appreciated so I can get it charged.

0 EXPRESSCUSTOMERCARE over 9 years ago

bigrewards

I am sorry you are having trouble getting your device to be detected by Garmin Express. When you plug the device in, the only message you should get tells you the device is ready to use. If you get an error, then this is the cause of the problem. Please try the steps in the FAQ, "">Why is my Garmin mass storage or MTP device not communicating with Garmin Windows applications?">Why is my Garmin mass storage or MTP device not communicating with Garmin Windows applications?"

Now, the device should be detected. Let us know if you still have trouble.

Dave

0 Former Member over 9 years ago

Kana log in

bigrewards

I am sorry you are having trouble getting your device to be detected by Garmin Express. When you plug the device in, the only message you should get tells you the device is ready to use. If you get an error, then this is the cause of the problem. Please try the steps in the FAQ, "">Why is my Garmin mass storage or MTP device not communicating with Garmin Windows applications?">Why is my Garmin mass storage or MTP device not communicating with Garmin Windows applications?"

Now, the device should be detected. Let us know if you still have trouble.

Dave

How to I log into that page?

0 EXPRESSCUSTOMERCARE over 9 years ago

bigrewards

I am not sure what happened to the link, but here is the correct one, "">Why is my Garmin mass storage or MTP device not communicating with Garmin Windows applications?">Why is my Garmin mass storage or MTP device not communicating with Garmin Windows applications?"

If the link still doesn't work, you can copy and paste this address into your web browser and it should work:
support.garmin.com/.../simpleCase.htm

Dave