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Default I have a problem with garmin express and fenix 3

Hello,

Since I did a hard reset, I could reconnect my fenix 3 usb to pc. In garmin express no synchronized, synchronization gives me error.
I tried to erase the clock and return to add another, I uninstalled garmin express and yet I have not solved.
I wrote to the support and tell me to send my watch to repair, but as I have purchased outside EU do not take care and I have to I pay the expenses, as well as being without a time.
Is there a way to fix it? Obviously it's a software problem.
I've tried to do another hard reset without result.
I deleted the device and reinstalled but still does not work.
Something curious is that although the clock is not connected in garmin express is green the fenix 3.
  • MiguelBfenix3

    I am sorry you can't sync your Fenix 3 through Garmin Express and I am happy to help. If the device fails to sync, there may be something stuck on the computer even though you reinstalled Garmin Express. We need to uninstall it again and make sure to remove it all. Please try the following:
    • Download the ">Microsoft Fixit to uninstall programs">Microsoft Fixit to uninstall programs.
    • Run the program choosing the "Recommended" option and "Uninstalling".
    • Select "Garmin Express" from the list of your programs and click on "Next".
    • Run the Fixit again for both the "Elevated Installer" and then “Garmin Tray”.
    • Press the Windows key + "R" to open the "Run" command box.
    • Type in %programdata% and then press the “Enter” key.
    • Delete the "Package Cache" folder.
    • Open the "Garmin" folder and delete the "Core Service" folder if it is still there.
    • Press the Windows key + "R" to open the "Run" command box again.
    • Type in %localappdata% and then press the “Enter” key.
    • Delete the "Garmin_Ltd._or_its_subsid" folder.
    • Restart the computer so the changes/updates take effect.
    • Reinstall ">Garmin Express">Garmin Express.
    • On the Fenix 3, create a fake 30 second test Activity and save it.
    • Now, please add your device back to Express and try syncing.

    It should now sync your data. If it still fails, please contact ">Product Support">Product Support directly.

    Dave
  • Thanks for your help but the problem persists.
    I'll contact who tells me.