Update fails in Garmin Express. Can't hard reset

roadhogblues

I am sorry the map update is failing for your nuvi 2497 and I am happy to help you. If the update is failing at less than 50%, it is having trouble downloading data from our server. Please try the following steps:

• All Firewalls, Anti Virus, or Auto Protect programs will need to be disabled.
  
  • Certain antiviruses such as "Trend Micro" or "ESET NOD32" must be "Exited" and not just "Paused"/"Disabled".
    
• If you use a VPN (Virtual Private Network) then please disable it.
  
• If you use a proxy then please disable it.
  
• If you use wireless internet (Airport/WiFi) then please try a wired connection (Ethernet) instead.
  

We also want to remove the already downloaded data in case something bad is in memory. Please do these steps:

• Launch Garmin Express.
  
• Select the nuvi 2497.
  
• Click on "Tools".
  
• Select "Remove Device" and then confirm you want it removed.
  

Now, please add the device back to Garmin Express and run the update again. If the update still fails, can you tell us what is the serial number of your device and what version of Windows is on your computer?

Dave

The same issues!

Hi
I take it you have a problem with your customer service department?

Please see the response below to the issue that I raised.

2 to 3 days have been and gone and no one has come back to me which is very poor customer service in this day and age.

I performed the latest update and now have no maps.

I get the same error message as the customer above.

I have followed the advice that you have given to the customer above and still the problem persists.

I was due to use my Navigator V when I commence an 11 day trip through Europe starting this coming Saturday and thought that by alerting Garmin to my problem the issue could be fixed.

I now have to revert to raising the issue with you over the internet in the hope that the problem can be resolved within the next 3 days.

You may wish to locate the person who should have dealt with my concern and awaken him or her with the edge of a spade....

Thanks

Dear Garmin Customer,

Your service request has been submitted. Your confirmation number is 2000102266302223.
Request Creation Date 21-Apr-2016
Confirmation Number 2000102266302223
Product Name BMW Motorrad Navigator V
Serial Number 306016599
Problem Category Mapping
Problem Sub-Category Mapping Detail Issue
Problem Examples Can't Find Address (No Matches Found),Map Missing,Location is Not Nearby
Customer Name Craig M****
Address 1 *** ******* Road
City Northwich
Zip Code *** ***
Country GB
Phone Number ***********

Don't send us your device yet. We will contact you by email in 2-3 business days and assist you with the problem you're experiencing.

If you do not receive an email within 2-3 business days, please contact Product Support team.

Sincerely,
Garmin Product Support

Please do not reply to this message. It was sent from a notification-only address that cannot accept incoming email. If you would like to contact us, please visit www.garmin.com/support.

CraigSterling1

As the suggestions provided by Dave did not resolve the issue, more in depth troubleshooting will be needed, more than can be handled over a forum post. It would be best to contact Product Support by phone. This will also be the quickest process as you are leaving for a trip shortly.

Lisa

I have the same issue

Hi there

I have the same issue as above. My Garmin device is nuvi 2598, it appeared to be working but stopped at around 21.3%. I waited for well over an hour but it hadn't advanced. I tried to close it down to start over but now Garmin Express checks for updates. states that there are map updates. I accept t&c's then got an error message saying "There was an error installing the update"

I follow the above instructions but the same error continue to appear. seems I cannot update my device anymore :mad:

Could someone advise
Thanks

See Lisa's post just above yours. If the instructions given haven't helped then contact Product Support.