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Garmin Express says servers unavailable

Hi,

I'm having trouble getting my new install of garmin express to work. The garmin status page says there are no known issues, but when I try and add my device to garmin express I had to retry several times because garmin express said the servers were unavailable.

I can't manage to login to finish adding the device, but my network connectivity seems fine generally, and if I enter the wrong password it seems to check and reply quickly that the password is wrong. Entering the correct password results in a few second wait and then finally it reports "There was a problem connecting to the garmin servers - We're unable to sign you in because our servers are unavailable at this time"

This has been happening for several hours now, so I'm surprised there's no report on the status page and that the initial password check part of the app appears to be working at least.

It's annoying, since after failing to work the first time, I quit, then had to uninstall and reinstall garmin express so that it would recognise my device to detect it as a new device and start the procedure again...

0 SUSSAMB over 9 years ago

Try the steps in this FAQ

http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={dd8e8b20-ef1e-11e2-7dd9-000000000000}&kbName=garmin

0 EXPRESSCUSTOMERCARE over 9 years ago

BLAHNANA

I am sorry you are having trouble connecting to our servers and I am happy to assist you. The steps SUSSAMB provided in the article are definitely where you want to start. I would like to add a couple of additional steps that can affect the connection. Please try these if the article doesn't solve the issue:

If you are using a VPN (Virtual Private Network) then disable it. (If you don't know what this is, you probably aren't using one.)
Disable any file-sharing programs such as "DropBox" or peer-to-peer torrents.
If you are using a wireless internet connection (Airport/WiFi) then try a wired connection (Ethernet) instead.
- Many residential gateways have extra security in place for WiFi since it is easier to intercept. This security can block programs such as ours.

Now, please try to add your device again.

If Garmin Express still gets a server error, please contact Product Support by phone so we can find the root of the problem more effectively.

Dave

0 Former Member over 9 years ago

"Sorry we're having a problem communicating with our servers."

Try the steps in this FAQ

http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={dd8e8b20-ef1e-11e2-7dd9-000000000000}&kbName=garmin

SUSSAMB thanks for posting, I clicked your link and got this response -

"An Error Occurred:

An exception occurred processing JSP page /searchSupport/simpleCase.jsp at line 44 41: <jsp:useBean id="JSONRPCBridge" scope="session" class="org.jabsorb.JSONRPCBridge" /> 42: <jsp:useBean id="kanaSelector" scope="session" class="com.garmin.support.kana.jsonrpc.KanaSelector" /> 43: 44: <f:view locale="#{kanaSearchHandler.kanaSearch.locale}"> 45: <f:loadBundle basename="LocalizationResources" var="i18n" /> 46: 47: <head> Stacktrace:

Caused by:
java.lang.IllegalArgumentException - Locale or String class expected. Expression: org.apache.jasper.el.JspValueExpression@923184f. Return value null"

0 EXPRESSCUSTOMERCARE over 9 years ago

nick0c

The JSP class error is due to corrupted cached data for your internet browser. Clear the cache and that should resolve the error. In the meantime, you can google the actual title of the FAQ that SUSSAMB suggested and here is one on clearing the cache for the browser:

What should I do if I receive a server error while using Garmin Express?
http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={dd8e8b20-ef1e-11e2-7dd9-000000000000}&kbName=garmin

How do I clear my browser history, cache, and temporary Internet files?
http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={5daf7d30-dc5f-11df-48fb-000000000000}&kbName=garmin

Lisa