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Unable To Add Device

Former Member over 9 years ago

Hello!

OS: Windows 10
Device: Fenix 3

Just received my Fenix 3. Completed setup and now trying to sync with Garmin Connect.

I plugged in my device via USB but no matter what I do it won't recognize the device.

Tried every port on board PC. Newer computer.

Not computer/tech illiterate.

Not sure what else to do from here. Hate for this issue cause me to return device. Other than that all features seem fine.

Thank you.

0 EXPRESSCUSTOMERCARE over 9 years ago

Kapolani

I am sorry for the troubles. According to your account you were able to resolve the issue. If needed, the suggestions in the FAQ article below would be a good place to start.

Why is my Garmin mass storage or MTP device not communicating with Garmin Windows applications?https://support.garmin.com/support/searchSupport/case.faces?caseId={9b0aa260-3f4b-11e4-eaba-000000000000}

If you continue to have troubles please contact Product Support by phone.

Curt