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Unable to update maps on nuvi 255w via Garmin express.

Former Member over 9 years ago

Hi
I am unable to update maps on my nuvi 255w via Garmin Express. I have lifetime map update package, but however when I connect my Garmin nuvi 255w to Garmin Express via USB to download latest map updates, I keep getting error message as:
"There was an error installing the update."'
I even have 4Gb of SD card installed and I ensured that my Garmin device is able to read and write to card as well. The error message from Garmin Express is less informative and does not give any details as to what the error really is.
Has anybody encounter such error? And how did we get it resolved ?

Refer to pic that i attached regarding the error I see. Any help would be appreciated.

0 EXPRESSCUSTOMERCARE over 9 years ago

VIKKYNISH

I am sorry that you are having trouble with your update. Based on the status of your update, it appears that the problem is occurring during the download. Please follow the instructions in the FAQ What should I do if I am having problems downloading updates in Garmin Express?

If you are still having trouble, please contact Product Support by phone.

Jason