Garmin Express sync and update issues on FR 630

daniele71it

I sent you a private message.

Lisa

daniele71it

Thanks for providing the log files. Here are the error messages:

File copy failed after 1 attempts with system error codes 19 (this is a Microsoft Windows error code)
Error code 19 = The media is write protected.

That is why the update is failing, the memory on the Forerunner 630 has become write protected.

The computer you connected it to, was it a personal computer or a work computer? Is it possible that some security program encrypted the device when it was connected to your computer? If so, it will need to be un-encrypted.

Otherwise, you can try to run a check disk on the device. Instructions are in our FAQ:

How do I run a check disk or disk utility on my Garmin mass storage device?

If running check disk does not remove the write protection, the device will need to be replaced. Did you purchase the Forerunner 630 from an individual or a store? If so, you may be able to return it that way. Otherwise, you can contact Product Support in your region for assistance.

Lisa