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Watch not detected by PC or Laptop

Former Member
Former Member
Hello ,

Today i bought a new Garmin Fenix 3 Sapphire , I setup everything on watch and hooked up with my cellphone and everything seemed to work fine .

Then i tried to hook it to my PC using its USB to install a wi-fi and other stuff, But when i hook it , the PC doesn't make a sound like when you hook a usb and it doesn't recognize any new device in the device manager .

The Watch charged from 92% to 100% while being hooked to my laptop so the USB cable seem to work fine , I tried on my laptop and got the same result as the PC , I tried to search for a device on Garmin Express and nothing was found , Any help would be great this is my first Garmin watch and i really don't know whats wrong .
  • Omoe1

    Have you tried all the troubleshooting in the following FAQ under the section "If the Garmin device does not display the connection screen or is not recognized by Windows, try the following steps:"?

    Why is my Garmin mass storage or MTP device not communicating with Garmin Windows applications?

    If so, it would be best to contact Product Support by phone for further assistance.

    Lisa