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Update doesn't show in Garmin Express

Former Member over 9 years ago

I have a brand new vivoactive, with old v2.40 software out of the box. In garmin connect it tells me to update the software to 3.4 via garmin express, but garmin express doesn't show any update or option to update - it's just blank - so no button to click to update.

Any suggestions to update software to current v3.40?

I'm trying to upload apps but it won't let me because v2.40 is too old.

I've tried reloading garmin software on the computer 5 different times, so not that, unless current version is buggy.

Help!

0 pshare over 9 years ago

Since you're new and this was your first post, I'll ask some questions.

What version of Express did you install? It should be 4.1.16.0
Do you have the VA setup in Express with a proper Connect account?
Is there a blue dot on the upper right corner with a number indicating the number of updates available?
Is there a green light in the corner of the va icon to show that it's connected tot he charging clip?
Can you sync from Express?
If you click on the icon in Express to go to Connect, does it take you there?
In Connect on the web, does it show that you have an update to install? If so, there would be a link to open Express.

Are you setup in Mobile? You can update from Mobile also.
I turned off my VA (by pressing the light button for about 10 or 15 seconds and when I turned it back on, it updated itself.

0 EXPRESSCUSTOMERCARE over 9 years ago

CindyC82

I am sorry for the troubles with Express reporting the correct software version. According to your account the Vivoactive is running sw version 3.40. If Express continues to prompt you for a sw update, restart your computer. This will clear the Device Interaction Service and Express should say the Vivoactive is up to date.

Curt

0 Retimus over 9 years ago

I have the same issue for my Forerunner 225. Connect says that I have to update, but Forerunner has latest 2.90 already. Restarts doesn't help

0 EXPRESSCUSTOMERCARE over 9 years ago

CindyC82

I checked your account and the software update is not being offered so I am assuming that this is resolved.

Retimus

I have removed the update from your account. Go ahead and sync again and then check to see if the update is offered again. If it is, it would be best to contact Product Support by phone.

Jason

0 Retimus over 9 years ago

Thanks Jason! Now it doesn't offer to update.