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Garmin Connect - Garmin Express synchronization Fenix2

Former Member over 9 years ago

Hi,

everytime during the process of sending new trainings to device using Garmin Express red frame with text "Synchron. with G. Connect failed, " occurs. Last week it worked. What should I do? I have the latest version of Garmin Express.

Thanx

Peter

0 EXPRESSCUSTOMERCARE over 9 years ago

eismitte

I am sorry for the troubles syncing with Garmin Connect. It looks like the issue is with the workouts you created in the last couple of days and are to sending to the fenix2. If you open them up in Connect - Workouts and see the word "null" in one of the steps, that means there is an issue with it. Delete the workout then recreate it. If you are adding Heart Rate Zones to a workout step refrain from using the Custom Zone option at this time. I have noticed it on a couple workouts with Custom Heart Rate Zone or Custom Power Zones causing sync issues when the workouts are sent to the device. I have deleted the items from the Sync menu in your Connect account so you should be able to send the recreated Workouts to the fenix2.

Let us know if you continue to have troubles.
Curt