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Garmin Express Error

Former Member over 9 years ago

I recently bought a Garmin DriveSmart 60 and plugged it into the computer right out of the box.Garmin Express said there was an update available, so I went ahead and started the update. The update got to 50% and I got the message "There was an error installing the update" Now all I have on the unit is basic maps. I tried taking down the firewall, using map install, I have even tried moving the file from the computer to the unit with no luck. any ideas before I call Garmin Monday

0 SUSSAMB over 9 years ago

Try the steps in this FAQ

http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={d8b5a180-ebba-11de-ce85-000000000000}&kbName=garmin

Out of interest, what was the 'update available'?

Also note that once you have it working take a full backup, as this can often assist if problems occur in the future.

0 Former Member over 9 years ago

update

Full coverage North America version 2017.10

0 EXPRESSCUSTOMERCARE over 9 years ago

Stevec1959

I am sorry for the map update stopping at 50%. According to your myGarmin account the 2017 map update unlocked so the download to your computer was complete. The final step is to send the updated files to the device, which is where the trouble is. Update Garmin Express to the latest version and make sure the device is connected to a USB port directly on the back or side of the computer. Avoid any external USB hubs or ports on the keyboard, monitors etc.. Use the FAQ below to run a check disk on the Garmin DriveSmart 60. After correcting any issues found, run the map update again.

How do I update Garmin Express?https://support.garmin.com/support/searchSupport/case.faces?caseId={bf0bf6f0-4277-11e2-e8a7-000000000000}

How do I run a check disk or disk utility on my Garmin mass storage device?https://support.garmin.com/support/searchSupport/case.faces?caseId={db332ef0-5b42-11e2-f3fb-000000000000}

If you continue to have troubles please contact Product Support by phone so the issue can be investigated. Again, I am sorry for the troubles.
Curt