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Problem : Display allways with "Loadind maps"

Former Member over 9 years ago

Hello,
What can i do for this problem?... After connecting on Garmin Express my gps doesn(t work... my display onlu indicate : "Loadind maps"... What can i do??
Thanks.

0 SUSSAMB over 9 years ago

This often indicates a corrupted file. Are you able to view your Edge on your PC and delete any recently installed files?

I suspect you may have disconnected your device from your PC while a file transfer was still taking place.

0 Former Member over 9 years ago

"loading maps"

Thank you for your response. Yes i can read the files of the GPS from y PC... But what kind of files must I delete?

0 SUSSAMB over 9 years ago

Given that it's stuck on loading maps try removing the most recent map file.

0 EXPRESSCUSTOMERCARE over 9 years ago

Jeanmauricebe

I am sorry for the troubles. It sounds like there was an issue with the CycleMap 2015.30 map update. This is an enormous file that downloads and installs to the Edge through Garmin Express. If the device is giving the "Loading Maps" screen and will not move past it, there is probably some corrupt data. I suggest you remove the microSD card if you have one, then run a Disk Check on the Edge's internal memory.

How do I run a check disk or disk utility on my Garmin mass storage device?https://support.garmin.com/support/searchSupport/case.faces?caseId={db332ef0-5b42-11e2-f3fb-000000000000}

Once this is complete, see if the Edge will start up and check for map detail. If the map detail is missing you will need to reinstall the CycleMap update.

How do I reinstall maps or change coverage using Garmin Express?https://support.garmin.com/support/searchSupport/case.faces?caseId={9c806740-426f-11e2-e8a7-000000000000}

If you continue to have trouble please contact Product Support by phone.

Curt