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Express doesn't find device

Former Member
Former Member over 9 years ago
I installed Express this morning. When I connect my device (FR15), it goes into the charging screen and Express does not find the device.
After I disconnect the device, the FR15 stays in the screen with the black triangle & I have to hold the power button and reset the watch (then go outside so the time sets)

OS: Windows 7 Professional
Browser: IE 11 & Chrome
  • 0 over 9 years ago
    GrantKit

    If you have not done so already, try the troubleshooting in our FAQ:

    Why is my Garmin mass storage or MTP device not communicating with Garmin Windows applications?
    http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={9b0aa260-3f4b-11e4-eaba-000000000000}&kbName=garmin

    If the device is still not detected, contact Product Support by phone for further assistance.

    Lisa
  • Former Member
    0 Former Member over 9 years ago
    I contacted product support and spent close to an hour on the phone. We tried numerous times and got nowhere. I will try again tonight on a different computer.
  • Former Member
    0 Former Member over 9 years ago
    Link to Solution Does NOT Work

    GrantKit

    If you have not done so already, try the troubleshooting in our FAQ:

    Why is my Garmin mass storage or MTP device not communicating with Garmin Windows applications?
    http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={9b0aa260-3f4b-11e4-eaba-000000000000}&kbName=garmin

    If the device is still not detected, contact Product Support by phone for further assistance.

    Lisa


    I'm having the same issue although I have been using Garmin Connect since it came out. The page you referenced is broken and completely useless. It returns this:

    An Error Occurred:

    An exception occurred processing JSP page /searchSupport/simpleCase.jsp at line 44 41: <jsp:useBean id="JSONRPCBridge" scope="session" class="org.jabsorb.JSONRPCBridge" /> 42: <jsp:useBean id="kanaSelector" scope="session" class="com.garmin.support.kana.jsonrpc.KanaSelector" /> 43: 44: <f:view locale="#{kanaSearchHandler.kanaSearch.locale}"> 45: <f:loadBundle basename="LocalizationResources" var="i18n" /> 46: 47: <head> Stacktrace:

    Caused by:
    java.lang.IllegalArgumentException - Locale or String class expected. Expression: org.apache.jasper.el.JspValueExpression@923184f. Return value null
    + Stack Trace

    + Component Tree

    + Scoped Variables

    Jan 1, 2016 12:17:15 PM - Generated by MyFaces - for information on disabling or modifying this error-page, see Disabling error handling in MyFaces
  • 0 over 9 years ago
    vickeya2000

    That error is a web browser issue with JavaScript. You can access the article by using the title of the article to search the FAQ page.

    Garmin Support FAQ page:
    "support.garmin.com/.../search.htm" - You may need to copy and paste the URL without the quotes into your address bar.

    Title - Why is my Garmin mass storage or MTP device not communicating with Garmin Windows applications?

    Curt