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Garmin Express syncing error & Fenix 3 pairing error

Former Member over 9 years ago

I've registered my fenix 3 with Garmin and it connects to my Garmin express. i'm connecting with the supplied USB.

Whenever I try to sync the watch it displays - There was an error syncing with Garmin Connect.

I've also tried to download apps/widgets which I've already got stored in my Garmin Connect. When i clicked the download tab the loading bar comes up but after maybe 10-20 seconds it displays - failed.

i'm all connected through the same wifi network.

0 EXPRESSCUSTOMERCARE over 9 years ago

I am sorry for the troubles with syncing the fenix3. According to your Connect account the fenix3 was last synced the 26th at 18:09, shortly after this post. Are you having trouble syncing through the USB cradle or over Wi-Fi? Please see the FAQ below for issues syncing while using the USB cradle.

What should I do if I am unable to sync my mass storage fitness device using Garmin Express?https://support.garmin.com/support/searchSupport/case.faces?caseId={959e3d50-ffd5-11e4-78eb-000000000000}

Once the fenix3 successfully syncs through the USB cradle it should also sync via Wi-Fi unless there is a compatibility issue. See the FAQ below:

Why do I receive a network error when connecting my Garmin device to Wi-Fi?https://support.garmin.com/support/searchSupport/case.faces?caseId={c55331c0-463d-11e3-f27b-000000000000}

If you continue to have trouble I recommend contacting Product Support by phone.

Curt