This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

DEZL 770 problem

Former Member
Former Member
My Dezl 770 keeps shutting down and restarting randomly ,it can cycle like this over and over or run for a while without issues then start doing it again ,it has been updated to version 4.30 and customer service have advised to reinstall software via web updater however the device although recognized will not respond when web updater attempts to upload the program to the device(it downloads it OK) ,I have attached a genuine garmin USB data lead to the rear of the computer and have even tried another computer just in case but to no avail and no updates will load through the webupdater to my device although they will through garmin express however express has no option for a reinstall

I noticed another thread where the exact same issue is being experienced


If this is a hardware fault ie a faulty device how do I precede as it was gift and although registered I have no receipt for it ,as the dezl 770 seems to have been released less than 12 months ago am I still OK with a warranty repair as the device can not be older than jan 5th 2015 release date and my issue has been reported to garmin support

rgds Paul
  • ARTSPRAY

    I am sorry for the troubles. This appears to be a device issue rather than a Garmin Express issue. My only suggestion would be to run a Check Disk on the internal memory and/or microSD card.

    How do I run a check disk or disk utility on my Garmin mass storage device?https://support.garmin.com/support/searchSupport/case.faces?caseId={db332ef0-5b42-11e2-f3fb-000000000000}

    If you continue to have troubles contact Product Support by phone so it can be properly investigated. They will also have the details on the devices Warranty status.

    UK
    Monday–Friday: 8:30 AM–5:30 PM Western European Time (GMT/UTC)
    Phone (freephone from UK landline): 0808 238 0000
    Phone (within UK): 0370 850 1242
    Phone (outside UK): +44 870 850 1242

    Curt