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Vivoactive not compatible in Express??? Windows 10

Former Member over 9 years ago

Just received my new Vivoactive. Downloaded latest version of Garmin Express which found the device, recognised it and showed it's S/N and informed me that device is not compatible with express. What?? Not compatible? How am I to sync and delete widgets then?

It then said try the map download??? I tried that but that is only for downloading maps to a GPS???

What do I do to fix this??

0 Former Member over 9 years ago

Windows 10, Garmin Express, Vivoactive working fine together here, I suggest you try again.

0 pshare over 9 years ago

What you could try is to add the vivoactive without it being physically connected. After trying for a minute or so, Express will then say that it can't find a device and ask what you're trying to setup. Then attach the vivoactive, select the vivoactive icon. and search again.

I have also found that when I have express issues (which occur maybe once per month), I close express and then reopen it.

0 jim_m_58 over 9 years ago

Just received my new Vivoactive. Downloaded latest version of Garmin Express which found the device, recognised it and showed it's S/N and informed me that device is not compatible with express. What?? Not compatible? How am I to sync and delete widgets then?

It then said try the map download??? I tried that but that is only for downloading maps to a GPS???

What do I do to fix this??

Not sure what's going on with Express (did you try just rebooting your PC?)

You can set up and download widgets, sync, etc, with Garmin Connect Mobile on your phone until you find the problem with GE.

What maps are you trying to download? You can't download maps to a vivoactive. The va doesn't support displaying maps like a car GPS would.

0 EXPRESSCUSTOMERCARE over 9 years ago

Tashworth1

I know your post said that you are on the current version of Garmin Express but would you confirm it is 4.1.12.0?

If so, and you still receive the message that the device is not supported, try fully registering your device in myGarmin. You can do so by clicking this link which allows for a manual registration and does not prompt to use Garmin Express:

https://my.garmin.com/mygarmin/registration/gettingStarted.htm

If you still receive the message that the device is not supported, we will need to review one of the files that is on the vivoactive itself and it would be best to call Product Support to do so.

Lisa

0 Former Member over 9 years ago

Thanks Everyone

I am out of town for the holidays, but will try all your suggestions when I return home. I will call support if I have further issues. Thanks, Tom