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Cannot upload activities since installing Garmin Express

Former Member over 9 years ago

Hi, since installing Garmin Express I have been unable to upload activities to Garmin Connect. When I plug the USB into my PC to sync the activities, the Garmin Ant Agent opens and says that activities have been uploaded to Garmin Connect but when I log in to Garmin Connect they are not there. When I try to manually upload, I cannot locate any files on my PC.

Should I be uninstalling the Ant Agent software or is there something else I may have missed? :confused:

0 Former Member over 9 years ago

PS I am using the Garmin 910

0 EXPRESSCUSTOMERCARE over 9 years ago

markrice81

Garmin Express will replace the Garmin ANT Agent and take over syncing your device with Garmin Connect. The two programs cannot be run together. Garmin Express should have automatically uninstalled ANT Agent. If the ANT Agent is still installed, follow the suggestions below.

1. Restart the computer
2. Follow the FAQ: How do I uninstall ANT Agent? https://support.garmin.com/support/searchSupport/case.faces?caseId={08b95660-e560-11e0-73d0-000000000000}
3. Add the 910XT to Garmin Express and create a new 30 second test activity to sync with Garmin Connect.

If you continue to have troubles at this point see the FAQ below or contact Garmin Product Support by phone.

What can I try when my ANT Fitness device will not sync with Garmin Express?https://support.garmin.com/support/searchSupport/case.faces?caseId={600f3dd0-3e6a-11dd-d7af-000000000000}

Curt

0 Former Member over 9 years ago

Connecting via ANT+

If you are using a PC, go to Device Manager (Under Control Panel/Hardware and Sound/Devices and Printers/Device Manager). The ANT device should be listed. Right click to Properties and view Device Status. When I installed the new Garmin Express it blew away the Drivers. If yours are not working, allow Windows to find and install them. Then Garmin Express will recognise the ANT+ connection and you can Sync your fitness data. As to how I get my Edge 705 to work again I do not know. For now it is a manual upload. Grumble grumble, never found Garmin Connect to be very friendly.