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[ERROR] We're unable to sign you in because our server are unavailable at this time

I recently bought an used Forerunner 10. Now wanted to upload activities to my existing account. I had some FR in the past (405, 310xt, 910xt), so there was an account still valid. I can log in to Garmin Connect website. However when Garmin Express successfully finds my device, then prompts for signing in, I'm putting correct credentials and getting the error:

There was a problem connecting to Garmin servers.
We're unable to sign you in because our server are unavailable at this time

How come there's a problem, when I can reach Connect, or Forums?

0 RunnyBison over 9 years ago

[ERROR] We're unable to sign you in because our server are unavailable at this time

I'm getting this error in Garmin Express.
My account is fine, can connect to Connect website.

I'm using v. 4.1.11.0

0 mariomobiel over 9 years ago

if it gives u a warning that the servers are unavailable, just wait a view hours and try again....

Ar u also sure the previous owner of the FR10 removed the device from his account, and unregistered the device.

0 RunnyBison over 9 years ago

Not sure, just sent previous owner a message to find out.
Do you think this may be an issue here?

0 JamesJ111 over 9 years ago

I ran into this same issue when trying to add my new Forerunner 235 to my account. I had a FR10 and was able to use that just fine. I ended up having to call Garmin Support who ended up having to manually add the watch to my account. There was some issue with my account username where somehow the system allowed another user to register with the same username so it was preventing me from adding the watch even though I was able to sign into Garmin Connect.

0 EXPRESSCUSTOMERCARE over 9 years ago

RunnyBison

If you have tried all the troubleshooting in our FAQ: What should I do if I receive a server error while using Garmin Express?

Contact Product Support by phone for further assistance.

Lisa

Having trouble with the FAQ Link? Goto: https://support.garmin.com/support/searchSupport/search.htm and enter the article's title in the Search box.

0 BRISNICK over 9 years ago

For me that document nailed it. The VM I was using to connect had the wrong time (part of me suspending it).

So, check the time on your PC is fine!