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Unexpected Error - Garmin stop closing threads

Former Member
Former Member
https://forums.garmin.com/showthread.php?170500-Unexpected-error!!!! covers the problem that I, and many others are experiencing. I've seen many other new threads on this problem, and no resolution from Garmin. Yet Garmin continue to close threads with the problems being solved. Why?

At the moment I'm having to uninstall and re-install connect every single time I want to use it. The problem appears to be the same as reported in the thread above, which was started 18 months ago. Astounding there is no fix.

I'm getting really frustrated with Garmin and honestly when I next upgrade I'm not going to consider another unless you get your act together and hire a competent development team. Already a few members of my club have switched to Suunto which they rave about. At the moment I'm considering selling the 910xt and going that direction too, and the quote below from your colleague Lisa perfectly encapsulates why:

"this seems to be a computer problem and not a Garmin Express problem"

Any tech company with that attitude is destined for failure. If I heard a dev working on my flagship software make that comment I would get rid of them and their manager before they put the phone down. Blaming the customer for poorly designed software is lazy and incompetent.

At least you added back in the sync button, its good to know somewhere there is listening - whoever put that back in should quite frankly manage the whole team.
  • Well I'm sure someone from the Express team will chime in to help with your particular problem, but threads are closed generally once advice has been given and/or the problem solved as otherwise threads are hijacked for a completely different issue. It's a bit like your comment "The problem appears to be the same as reported in the thread above, which was started 18 months ago. Astounding there is no fix" since you're making the assumption that it's the same issue and no fix. Far better to start a new thread (as you've now done) and make no assumptions about what the problem is but just explain the problem you're having.


    Equally while advice is given here to try to help, if the problem is due to an issue with the PC then it can be virtually impossible to diagnose through exchange of posts on these forums. It's why the advice is then given to contact Product Support by phone so that they can look in detail at specific PCs. So I don't believe anyone at Garmin is brushing these problems off as you imply, simply pointing folks at the right people to deal with the more complex issues, which is what Product Support is there for.
  • gpoates

    I am sorry that you are experiencing this issue. The thread that you are referencing is a very old thread so it is unlikely that the issue that you are experiencing is related. Please try the steps in the FAQ Why does Garmin Express for Windows fail to launch when I run it?

    If you are still having trouble, it would be best to contact Product Support by phone.

    Jason