This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Forerunner 15 not seen by Garmin Express

Former Member over 9 years ago

Garmin Express will not recognize my Forerunner 15. The PC sees it as a mass storage device but Express does not see it.

This device was previously working on the same PC.

Help

0 EXPRESSCUSTOMERCARE over 9 years ago

Porcellios-Garmin

I am sorry for the troubles. Please make sure Garmin Express is up to date, and if the Forerunner 15 is already added to Garmin Express but suddenly doesn't seem to be communicating, delete the device from Express and Connect then add it back again.

How do I update Garmin Express?
https://support.garmin.com/support/searchSupport/case.faces?caseId={bf0bf6f0-4277-11e2-e8a7-000000000000}

How do I delete a fitness device from Garmin Express?
https://support.garmin.com/support/searchSupport/case.faces?caseId={580cc110-bb9c-11e3-69f4-000000000000}

If you continue to have troubles please contact Product Support by phone.

Curt