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Life Time map not appearing in Garmin Express

Former Member over 9 years ago

Hi
New to forum and have question.
Tonight I purchased Life Time maps AUS/NZ for my Garmin Zumo 660
Tried to install from MyGarmin but was advised to install Garmin Express

I did this.
Express sees my device (which is software upto date)
Express sees my last updated map (very old)
Express does not see the new life time map that I have purchased

What do I need to do to get Express to update?

Thanks in advance

Wayne
In New Zealand

0 SUSSAMB over 9 years ago

Have you activated the purchase? See this FAQ

https://support.garmin.com/support/searchSupport/case.faces?caseId={56c1f930-212b-11e3-f27b-000000000000}

0 Former Member over 9 years ago

Thanks for the advice
I proceed thru to myMaps, select my device, and proceed to
the Download Garmin Express popup.
Click on download and get an HTTP 404 error has occurred.
This happen in both Firefox and Explorer
This maybe traffic related at this time of day 1930 NZT

Cheers
Wayne
In New Zealand

0 EXPRESSCUSTOMERCARE over 9 years ago

VFR_NZ

I am sorry that you are having trouble with your purchase. The maps that came loaded on your device are Sensis maps and you have purchased Lifetime maps for HERE maps which is a different map provider. I would recommend contacting Product Support as a refund will need to be issued.

Jason

0 Former Member over 9 years ago

Thank you Jason

I have contacted product support via email.
The next question then is how to I update my maps for the Zumo 660 ?

Thanks
Wayne
In New Zealand

0 EXPRESSCUSTOMERCARE over 9 years ago

VFR_NZ

I spoke with Garmin Australasia as we are Express Customer Care in the US. He suggested you contact them by phone as there are some circumstances that currently effect updating the devices preloaded with the Sensis maps. They will be able to submit the credit for the Lifetime Map you purchased and discuss the current Sensis update options with you.

Garmin Australasia
30 Clay Place
Eastern Creek, NSW 2766

Australia Customer Support: 1800 235 822

Australia Fax Number: 02 9679 3450

New Zealand Customer Support: 0800 427 652

New Zealand Fax Number: 0800 427 646

Hours of Operation: Mon-Fri: 8:30am to 5:00pm (EDST)

Again, I am sorry for the troubles.
Curt