I'm having the exact same problem with my 410. I can't upload anything. Express shows the device and the Ant stick are active but even a force send won't send.
Express is not syncing any of my family's vivofits nor my Forerunner - it keeps giving an error message. Is there just a system thing going on, or do I need to take specific action? We're running Windows 8, we've got it installed on two different laptops for several different accounts (all of which are giving the same error message), and it was working fine earlier this afternoon.
I'm having the same issue. I have a Forerunner 25 and am trying it on 2 different devices. I am using a Mac. Also can't get Bluetooth to sync device with smart phone app.
We are sorry you are unable to sync your devices with Garmin Connect. We have had some reports of people having troubles syncing when using Garmin Express today. They are getting a specific error in the Garmin Express logs. Most likely, your issue is the same since it was working previously. To verify this is the same issue, we need to see logs from one of your computers. Please follow these steps:
With Garmin Express open, click the Help icon (?) in the upper right-hand corner.
Click on Send Reports.
Enter the code XK7RG and click Submit.
Once you submitted them, just reply here and we can take a look at them.
Again, we are sorry if you are unable to sync with Garmin Connect. However, the issue we have seen does not seem to affect the Garmin Connect Mobile application for smartphones. Not all issues syncing are caused by the same reasons. Since you are having trouble with both Garmin Express and Garmin Connect Mobile, please try the articles below to see if we can correct your issues: What can I try when my ANT Fitness device will not sync with Garmin Express? Why won't my vivosmart pair or stay connected to my Garmin Connect Mobile Android app?
If you still need assistance, I would recommend contacting Product Support by phone so we can better determine the cause of your issues.
We are sorry you are unable to sync your devices with Garmin Connect. We have had some reports of people having troubles syncing when using Garmin Express today. They are getting a specific error in the Garmin Express logs. Most likely, your issue is the same since it was working previously. To verify this is the same issue, we need to see logs from one of your computers. Please follow these steps:
With Garmin Express open, click the Help icon (?) in the upper right-hand corner.
Click on Send Reports.
Enter the code XK7RG and click Submit.
Once you submitted them, just reply here and we can take a look at them.
Dave
I tried to send this but when I entered the code it said it was invalid.
I moved your post because this issue is more related to yours. The other was dealing with Garmin Express not opening at all.
We are sorry you are having trouble syncing your data from the Forerunner 410. Please try this article as well:
What can I try when my ANT Fitness device will not sync with Garmin Express?
Let us know if this does not resolve the issue.Ifyou are also getting an error message, can you tell us what it is too?
