Since upgrading my computer from windows 7 to windows 10, I am unable to use Garmin Express to update my nuvi 3490LM. After contacting Garmin Australia I was Given the following advice: Widows ten does not support Garmin Express, Contact Windows 10 direct. to solve the problem. Garmin US. have been advised of the problem, however are unable to tell us :confused:when this will be fixed, so see if you can find a family friend running windows 7 and try to down load from their computer, or else downgrade your computer to windows 7. (This highly technical advice I find to be useless) Can someone please help me get back on the road with my wonderful Garmin.
I do not understand why u get such a answer, i us Express successfully on my girls laptop which runs on Windows 10. All our devices are added, and all work flawless.
Try the old map updater from garmin found here GarminMapUpdater
I am sorry that you are having trouble with Express. Garmin Express is compatible with Windows 10 but in order to determine how to resolve your issue, we would need to know a little more about the problem. Here are a couple of FAQs that may help depending on the problem:
If you get an error while Installing Express: Why does Garmin Express fail to install to my Windows computer?
If Express is installed but it won't launch: Why does Garmin Express for Windows fail to launch when I run it?
If Express opens but there is some issue while using Express: What should I do if I'm having issues with the Garmin Express client?
I do not understand why u get such a answer, i us Express successfully on my girls laptop which runs on Windows 10. All our devices are added, and all work flawless.
Try the old map updater from garmin found here GarminMapUpdater
for your help
when I try and load Garmin Express as described, I receive a message "contact Garmin Support" The advice from Garmin Australia Technical support is as described. There seems to be, According to them no compatibility with Windows 10 and the Australian version. maybe you have a different version ?
Pleas send your girls Laptop to me and solve all my problems, Ha Ha just joking. Cant log on however, will try your suggestion thanks.
I am sorry that you are having trouble with Express. Garmin Express is compatible with Windows 10 but in order to determine how to resolve your issue, we would need to know a little more about the problem. Here are a couple of FAQs that may help depending on the problem:
If you get an error while Installing Express:
Why does Garmin Express fail to install to my Windows computer?
If Express is installed but it won't launch:
Why does Garmin Express for Windows fail to launch when I run it?
If Express opens but there is some issue while using Express:
What should I do if I'm having issues with the Garmin Express client?
Jason
I used your steps 1-5 but was advised that to modify Local app data was risky and could stop my computer from working correctly.
More info from me. Garmin Express is installed date created 20132605 and updated 20151111.
The error message I receive when trying to open is as follows. (An unexpected error has occurred and Garmin Express must close. If you continue to experience this contact Customer Support.)
Question 1 Are you suggesting that I delete the currently installed Garmin Express and reinstall ??
Question 2 Are you aware that Australian distributors of Garmin tell me that they have no responsibility with the software, and to contact Garmin support.
Garmin support Australia state (There is a problem with WINDOWS 10 SOFTWARE AND GARMIN HAVE TO RESOLVE THIS, AND WE HAVE NO IDEA WHEN THIS WILL BE FIXED,
This is the official response which you can verify with Garmin Support Australia.
I am sure this problem will be experienced by all customers who update to Windows 10.
Can you please give this your urgent attention,
I am sorry for the troubles. Garmin Express is compatible with and running on Windows 10. The FAQ suggestions provided are Public facing and if the steps are followed correctly can resolve some installation issues. Since there were no details about what Garmin Express is doing, what version you have installed, or any error messages included in your original post, I suggest you follow the article that best reflects your situation.
I'm not sure who you spoke with at Garmin Australia but they undoubtedly experience users with Windows 10 installed everyday. Maybe they misunderstood or maybe a Garmin Distributor was contacted instead of Garmin Australasia.
Garmin Australasia 30 Clay Place Eastern Creek, NSW 2766
Australia Customer Support: 1800 235 822
Australia Fax Number: 02 9679 3450
New Zealand Customer Support: 0800 427 652
New Zealand Fax Number: 0800 427 646
Hours of Operation: Mon-Fri: 8:30am to 5:00pm (EDST)
If none of the FAQ articles correct the situation I suggest you try them again. Again, I am sorry for the troubles.
