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Nuvi 1390; unable to add device because our servers are unavailable at this time

Former Member
Former Member over 9 years ago
I am getting following error when trying to update maps on my Nuvi 1390 using Garmin Express software:

We're unable to add this device because our servers are unavailable at this time.
Screenshot:

What I did try until now:
- I have tried updating my device using 4 different PCs with Windows 7 / Windows 10.
- On each PC I did make sure the firewall is disabled, time zone is correct and time is synchronized with Microsoft NTP servers.
- I tried running in various compatibility modes.
- I tried running Garmin Express as Administrator.
- I made sure there is no Proxy.
- I made sure all the network settings are automatic.
- I have successfully updated my Garmin Nuvi 1390 using WebUpdater and then tried everything again but I ended up with the same error.

If you gentleman can help me out, that would be great. I am struggling with this task already for weeks and could not find any reasonable answer on the Internet.

Cheers,
Jarek
  • 0 over 9 years ago
    Just check you've correctly followed all of this

    http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={dd8e8b20-ef1e-11e2-7dd9-000000000000}&kbName=garmin

    If you have and you're still having issues you may need to contact product support, you can find contact info and hours here: http://www.garmin.com/us/support/contact
  • Former Member
    0 Former Member over 9 years ago
    @SUSSAMB: I did follow it a dozen times already. I am afraid I am not patient enough to go through the "did you try to turn it off an on" of the product support. :cool:
  • 0 over 9 years ago
    JBIENKOWSKI

    It could actually be a problem with one of the files on the device, the GarminDevice.xml. How much available space is on the nuvi 1390? Is there at least a couple of MB available?

    If not, then clear up some space and reboot the device. This will allow the nuvi 1390 to create a valid GarminDevice.xml file that Garmin Express can read and then the device can be added to the application.

    If that is not the issue, then it would be best to contact Product Support by phone for further assistance.

    Lisa