This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Can not upload activites via Express or manually

Former Member over 9 years ago

Hi,

I have attempted to upload files to garmin connect via Express from a Forerunner 910xt and an Edge 800. Both fail during sync suggesting either:

"There was an error syncing with Garmin Connect"

or something to do with having trouble connecting to the servers.

I have since completely uninstalled Express and reinstalled and have also deleted all activities on the Forerunner 910xt and completely reset it. After performing a new activity on the 910xt, I again attempted with Express but recieved the error:

"some files could not be uploaded to garmin connect"

After that I attempted a direct upload to garmin connect. This involved logging into garmin connect then selecting activities, then selecting "Import" and manually finding the file to add, which was in:

C:\ProgramData\Garmin\GarminConnect\Forerunner 910XT-3876120274\FIT_TYPE_9

Unfortunately this also failed with the following message:

"Some activities could not be created"

What are your suggestions from here? Thanks.

0 EXPRESSCUSTOMERCARE over 9 years ago

Nathan_HiberDive

I have looked in your Connect account and see the last activity that was uploaded was a Run on Oct 8th. The file you are attempting to upload to Connect is not an activity file but weight data. FIT_TYPE_9 is weight data FIT_TYPE_4 is an activity file. Are you using some type of weight scale like the Tanita scale?

I think it's strange that you are also having issues uploading data with your Edge 800. If this is happening on 2 devices we will need to determine what the cause of this issue. Is the same file type getting stuck on both devices uploads (weight data) or is Express getting hung up on a totally different file for each device. I recommend you contact support so we can look through the logs and the files that are failing to up load.

Mike

0 Former Member over 9 years ago

Hi,

Thanks for the help, looks as though I solved it. Probably the reinstallation helped, but I created some small test activities on the Forerunner 910xt and both that and the activity I was having trouble with were uploaded successfully. I then recorded some test data on the Edge 800 as well and that was successful too.

Thanks