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Cannot connect a new device to Garmin Express

Former Member over 9 years ago

I just purchased an Edge 500 today. Im trying to set it up and add it to Garmin express.

I keep getting a message saying cannot connect to servers. I have checked all the items llisted on the Garmin site. I don't have a proxy on, time and date are correct etc and still get this message.

What do I need to do to connect it ? Without being able to download my data its makes the device useless.

Thanks

0 EXPRESSCUSTOMERCARE over 9 years ago

darren_obrien

I am sorry that you are having trouble pairing your device. If you have already followed all of the instructions in the FAQ What should I do if I receive a server error while using Garmin Express?, I would recommend contacting Product Support by phone.

In the meantime, you can also manually upload your activities if you don't have time to troubleshoot right away by phone.

Jason

0 Former Member over 9 years ago

Having the same problem this morning with a new VivoSmart.

Windows 10, latest Garmin Express, no internet issues.

It must have connected at some point as the VivoSmart is showing in Garmin Connect. Also pairing okay with Android device, but I want to push out a device update which I cannot do through the phone?

Time is correct too, sync'd from the internet.

0 SUSSAMB over 9 years ago

See Jason's post above. If the FAQ doesn't help please do as suggested and contact Product Support by phone.

0 Former Member over 9 years ago

garmin wont accept devbice, servers unavailable

I have this problem, contacted customer support, they sent me a host of actions to make, done them all, still the same issue persists, have given up with garmin connect, its useless, I use strava instead.