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BaseCamp 4.5.0 versus Windows 10

Former Member
Former Member
I have a Garmin 3790LMT GPS and BaseCamp (and other programs) isn't working for me Windows 10.

I have 2 Windows boxes here. A laptop running Windows 7, and a PC that was upgrade last weekend from Windows 7 to Windows 10. It was an upgrade, not a clean install.

After upgrading the PC to Windows 10 some of the Garmin programs no longer work. Everything still works on the Windows 7 laptop.

Garmin Express is the only Garmin program that still works great on Windows 10. BaseCamp, MapInstall, MapSource, and WebUpdater can no longer find the GPS on my PC. Each program searches but quickly reports no GPS found and prompts me to plug in the GPS. It is already plugged in. BaseCamp never lists a device to transfer to/from.

When I plug in the GPS, the GPS seems to initialize properly. I have no yellow exclamation marks in the Device Manager. The GPS shows in the Device Manager as GARMIN under the Portable Devices, and "Garmin nuvi Flash USB Device" and "Garmin nuvi SD Card USB Device" under Disk Drives. There is a drive letter assigned to the GPS and that shows up in the Windows Explorer. I can use the Explorer to peruse the contents of the GPS file system just like any other disk drive. It's obviously there so why can't BaseCamp see it?

I just can't understand why Garmin Express works perfectly with the GPS and none of the other programs can find it. It still works great on my Windows 7 laptop, but not my PC since I upgraded to Windows 10.

Note that my Windows 10 PC is currently on all released Windows 10 updates, including the updates issued 8/11/2015. I have also downloaded the latest available versions of BaseCamp 4.5.0, MapSource 6.16.3, and Garmin Express 4.1.5.0.

Please let me know if I can provide additional information.

Bruce,
  • Former Member
    0 Former Member
    More users with this problem?

    If I were you I would wait till Microsoft release a fix before doing a clean install (see case # in post 2). The reason I think this is a bug in win10 is that if I mount a virtual removable drive BC can see it. The only drives that BC can't see are physical removable disc drive, plus there is a bunch of other people that are having this problem since upgrading.
    You can try mounting a virtual drive with Imdisk virtual driver http://www.ltr-data.se/opencode.html/



    donald01 or anyone, I'm talking with a Garmin software rep and he says I'm the only one he's encountered that has this problem with Windows 10. Is there another forum I can direct him to where you've seen other people having this same problem? I figure Garmin might be able to help if they too see the problem.
  • Former Member
    0 Former Member
    Javawa Device Manager

    What you can do is try with Javawa Device Manager (http://www.javawa.nl/jdm_en.html) and see if it can see your device, if not you definitly have a W10 problem. In w10 search bar type "Contact Support" , you launch the apllication and follow the instructions. Choose "chat with Microsoft Support", for my part within a minute I had a tech. support working on my PC, very effective.


    "No manageable Garmin devices or SD cards detected."

    So far Garmin Express is the only program that can find the GPS.
  • Former Member
    0 Former Member
    Autoplay

    While I'm waiting on MS, I've tried uninstalling programs that could conceivably screw up disk drives. I tried uninstalling the Intel Matrix Storage Manager (I used to have RAID drives), Intel Driver Update, and Intel Rapid Storage Technology. No change. I also tried uninstalling Kaspersky anti-virus and no change.
  • Former Member
    0 Former Member
    Windows Updates

    Make sure that Microsoft updates KB3081444 and KB3081441 installed properly, this what fixed the problem for me


    Cumulative Update for Windows 10 for x64-based Systems (KB3081444)

    Successfully installed on 8/9/2015

    Update for Windows 10 for x64-based Systems (KB3081441)

    Successfully installed on 8/9/2015

    It's possible that your fix is a sign Microsoft is working on the issue but haven't yet fixed all the hardware specific drivers, at least I hope that's the explanation.
  • Former Member
    0 Former Member
    Thanks donald01

    What you can do is try with Javawa Device Manager (http://www.javawa.nl/jdm_en.html) and see if it can see your device, if not you definitly have a W10 problem. In w10 search bar type "Contact Support" , you launch the apllication and follow the instructions. Choose "chat with Microsoft Support", for my part within a minute I had a tech. support working on my PC, very effective.


    Since you're fixed, I chatted with Microsoft to make sure they were still working on this. He said yes, it is still active. They gave me my own tracking number of :1301332830 I can refer too. He said engineering is hard at work on it, so I'm back in wait mode. I'm happy to wait so long as they know the ball is in their court.
  • Former Member
    0 Former Member
    Basecamp not working with Windows 10

    Just a quick note. Apparently Microsoft is NOT working on this. I just installed the latest Windows 10 update (as of 11/13/2015) 1511 (build 10586) and they have NOT yet fixed the GPS showing as a Local Disk rather than as a Removable Disk so the various programs including Basecamp and Mapsource refuse to see or access the GPS.

    There's not much else I can do. I've invested at least a dozen hours chatting with 4 separate Microsoft techs to no avail. 3 of them remotely poked around my PC trying to figure it out. In each case I was told Microsoft would investigate and resolve this. NOT.

    Bruce.