Help, I am am my wits end.
I have a Toshiba Satellite laptop running Windows 7. Basecamp has always been flakey but I have not managed to get it to work for more than a year. I have regulalry completed uninstalled, then deleted all trace of Basecamp existence from my laptop, including registry entries. I have tried the .net framework fix etc. Nothing works.
The software flicks up a lightening fast splash screen (which I assume has some sort of error message on it) but its impossible to read and I can't work out how to capture it.
In my desperation I've now found the app crash reports retained by windows (see below). its gibberish to me but does this mean something to someone?
Version=1
EventType=APPCRASH
EventTime=130750625902242265
ReportType=2
Consent=1
UploadTime=130750625902822298
ReportIdentifier=a0b263fd-f0f3-11e4-83b1-dc0ea13ac74d
IntegratorReportIdentifier=a0b263fc-f0f3-11e4-83b1-dc0ea13ac74d
WOW64=1
Response.BucketId=1130778710
Response.BucketTable=17
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=BaseCamp.exe
Sig[1].Name=Application Version
Sig[1].Value=4.4.7.0
Sig[2].Name=Application Timestamp
Sig[2].Value=552e91ff
Sig[3].Name=Fault Module Name
Sig[3].Value=aticfx32.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=8.17.10.1047
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4cabd6fc
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00025861
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\Garmin\BaseCamp\BaseCamp.exe
UI[3]=BaseCamp Application has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Garmin\BaseCamp\BaseCamp.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\syswow64\KERNEL32.dll
LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\MSVCP120.dll
LoadedModule[6]=C:\Windows\system32\MSVCR120.dll
LoadedModule[7]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18455_none_72d576ad8665e853\gdiplus.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Windows\syswow64\USER32.dll
LoadedModule[10]=C:\Windows\syswow64\GDI32.dll
LoadedModule[11]=C:\Windows\syswow64\LPK.dll
LoadedModule[12]=C:\Windows\syswow64\USP10.dll
LoadedModule[13]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[14]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[15]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[16]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[17]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[18]=C:\Windows\syswow64\ole32.dll
LoadedModule[19]=C:\Windows\system32\OPENGL32.dll
LoadedModule[20]=C:\Windows\system32\GLU32.dll
LoadedModule[21]=C:\Windows\system32\DDRAW.dll
LoadedModule[22]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[23]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[24]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[25]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[26]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[27]=C:\Windows\system32\dwmapi.dll
LoadedModule[28]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[29]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[30]=C:\Program Files (x86)\Garmin\BaseCamp\ogckml.dll
LoadedModule[31]=C:\Program Files (x86)\Garmin\BaseCamp\XercesLib.dll
LoadedModule[32]=C:\Windows\syswow64\WININET.dll
LoadedModule[33]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[34]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[35]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[36]=C:\Windows\system32\version.DLL
LoadedModule[37]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[38]=C:\Windows\syswow64\normaliz.DLL
LoadedModule[39]=C:\Windows\syswow64\iertutil.dll
LoadedModule[40]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[41]=C:\Windows\syswow64\USERENV.dll
LoadedModule[42]=C:\Windows\syswow64\profapi.dll
LoadedModule[43]=C:\Program Files (x86)\Garmin\BaseCamp\exiv2.dll
LoadedModule[44]=C:\Program Files (x86)\Garmin\BaseCamp\zlibwapi.dll
LoadedModule[45]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[46]=C:\Program Files (x86)\Garmin\BaseCamp\XMLdll.dll
LoadedModule[47]=C:\Windows\system32\IMM32.DLL
LoadedModule[48]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[49]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[50]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
LoadedModule[51]=C:\Windows\system32\MSVCR110_CLR0400.dll
LoadedModule[52]=C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\ce5f61c5754789df97be8dc991c47d07\mscorlib.ni.dll
LoadedModule[53]=C:\Windows\system32\uxtheme.dll
LoadedModule[54]=c:\PROGRA~2\mcafee\SITEAD~1\saHook.dll
LoadedModule[55]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System\17a393b77ae757f0768501fb95ff5af6\System.ni.dll
LoadedModule[56]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\b4c08872c259018b17b2801da33ac80f\System.Drawing.ni.dll
LoadedModule[57]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll
LoadedModule[58]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\db563d596d76daed04e9b5d25b2f4cb9\System.Windows.Forms.ni.dll
LoadedModule[59]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\0648dbecb7e3fb9523565107e04a5caf\System.Configuration.ni.dll
LoadedModule[60]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[61]=C:\Windows\system32\rsaenh.dll
LoadedModule[62]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[63]=C:\Program Files (x86)\Garmin\BaseCamp\Cli.Infrastructure.dll
LoadedModule[64]=C:\Program Files (x86)\Garmin\BaseCamp\AppLifeCycle.dll
LoadedModule[65]=C:\Program Files (x86)\Garmin\BaseCamp\RichClientExperience.dll
LoadedModule[66]=C:\Windows\assembly\NativeImages_v4.0.30319_32\WindowsBase\94bbd298ec8575f3c6151a59538a109c\WindowsBase.ni.dll
LoadedModule[67]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[68]=C:\Windows\system32\windowscodecs.dll
LoadedModule[69]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\7147fa233a070283dba824da40089bf1\System.Xml.ni.dll
LoadedModule[70]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\nlssorting.dll
LoadedModule[71]=C:\Windows\syswow64\urlmon.dll
LoadedModule[72]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[73]=C:\Windows\system32\Secur32.dll
LoadedModule[74]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[75]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[76]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[77]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[78]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsecimpl.dll
LoadedModule[79]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll
LoadedModule[80]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[81]=C:\Windows\system32\ncrypt.dll
LoadedModule[82]=C:\Windows\system32\bcrypt.dll
LoadedModule[83]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[84]=C:\Windows\system32\GPAPI.dll
LoadedModule[85]=C:\Windows\system32\cryptnet.dll
LoadedModule[86]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[87]=C:\Windows\system32\SensApi.dll
LoadedModule[88]=C:\Windows\system32\ntmarta.dll
LoadedModule[89]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll
LoadedModule[90]=C:\Windows\system32\PROPSYS.dll
LoadedModule[91]=C:\Windows\system32\LINKINFO.dll
LoadedModule[92]=C:\Windows\system32\ig4icd32.dll
LoadedModule[93]=C:\Windows\system32\atigktxx.dll
LoadedModule[94]=C:\Windows\system32\aticfx32.dll
LoadedModule[95]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\diasymreader.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=1130778710/nBucketTable=17/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=BaseCamp Application
AppPath=C:\Program Files (x86)\Garmin\BaseCamp\BaseCamp.exe
