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Birdseye Problem

Former Member
Former Member
I have had a Birdseye subscription for over two years and used it quite a bit so am familiar with how it normally works.
For the last three days when I try to use it everything appears normal during the download stage (except squares don't fill in)
When the download is completed a box appears advising the download could not complete and a try again option is offered.
I have tried different map location and sizes but nothing will download.
I have made no changes to my iMac since the software last worked correctly
Can anybody help me?
Regards

Bob
  • Former Member
    0 Former Member
    Can't confirm that here, in the US its still out at this time... and Garmin's email support response times are disappointing! It has been out for days now and real crappy service from Garmin for a paid subscription service IMHO :mad:

    it's back again...just tested before sending mail to support...
    hm.
    wondering for how long...
  • Former Member
    0 Former Member
    Got an email from Garmin quoting my case number.
    In the email they tell me how to install Basecamp and use Birdsye DAH!!!!!!!
    Ph them back again and told them the email was a waste of time I already know this I've owned/used it for several years.
    Told him the problem was at their end and effected users all over the world.
    They then admired on the Phone that they have an issue and are working on it.
    I think their product support sucks in this instance.
  • Former Member
    0 Former Member
    Working for me now in NZ
  • Former Member
    0 Former Member
    I tried to do the same last Friday (10.Apr.2015) on a new 64st that I had just received and had just activated the Birdseye subscription with a similar error. I initially attributed it to trying too soon after activating the subscription... and kinda forgot about it until this evening (13.Apr.2015). This evening it seemed to work fine so either the issue has been addressed or for me it was because I tried too soon after activating the subscription.
  • Former Member
    0 Former Member
    Soooooo... It was bad timing that I bought the subscription 2 days ago and wanted to use it on a trip on Friday ?
  • Former Member
    0 Former Member
    A reply from Garmin in Sydney: "We have been advised by our technical team that there has been no information from our headquarters that there is any issue with the BirdsEye service."

    I had sent them a link to this topic. So we must all be imagining it....
  • Former Member
    0 Former Member
    I can happily report it is working successfully here in california. :) their email response yesterday said they had been updating software and that resulted in birdseye errors. it also said they resolved the problem and to retry downloading birdseye.

    i was able to download the highest quality v2 imagery just now. hope it's resolved for everyone else.
  • Former Member
    0 Former Member
    If it helps, I got this email from Garmin today. If you still have pending downloads left in Basecamp from the outage those will not start to work again - you actually have to delete all pending downloads and start over with a fresh Birdseye area selection and device verification. So for me it actually is working in the US as of now.

    Thank you for contacting Garmin International. I would be more than happy to assist you with this today. I am sorry that you were having an issue with downloading Birdseye. We were having an issue with this over the weekend. This issue has been resolved and you should now be able to download Birdseye images. If you are still having issues with the download, please let us know. If you have any questions, please feel free to contact us further.

    With Best Regards,
    Ryan 8994765

    Customer Care - Outdoor Team
    Garmin International

    913-397-8200
    800-800-1020
  • Former Member
    0 Former Member
    Okay thanks for that tip. I had to delete all the areas I created and start from scratch and it is also now working for me.