BaseCamp won't find my Nuvi 67 but Garmin Express finds it.

Former Member over 10 years ago

Sometimes BaseCamp will pause 30 seconds and say no devices were found.
Sometimes BaseCamp will pause several minutes and say Some devices were found; however, none have the necessary capabilities.
I also have a Nuvi 465 that BaseCamp does find.

To clarify, BaseCamp shows the device but when I try to install a map the mapinstall program can't find it.

0 Former Member over 10 years ago

Hmm, I come here to diagnose my own issue and find this post right at the top.

Today I am having the same issue, only with a 65LM. Yesterday it would recognize a device, calling it a "memory card" or similar, but I was unable to transfer data. Today I cannot connect at all. But Garmin Express finds the device fine.

Did you update recently? This started happening to me immediately after a software update for my Nuvi which I installed yesterday.

0 Former Member over 10 years ago

We will look into this. I would also recommend contacting Garmin Support for additional help. Thank you for your feedback.

0 Former Member over 10 years ago

Follow up:

I emailed garmin support and they had me try this (it didn't help me but i'm including it anyway in case it helps someone else)
http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId=%7b9b0aa260-3f4b-11e4-eaba-000000000000%7d&kbName=garmin

Then they had me try this and it fixed the problem:
Touch Volume
Touch and hold the upper right corner of the screen
Touch MTP Settings (you may need to scroll down)
Touch Configuration and Settings on some devices before getting the option for MTP Settings
Touch Mass Storage Single Session
Touch Save
(note: this change appears to be lost once the device is turned off)

0 SUSSAMB over 10 years ago

It will be. If you want it to stay in mass storage mode don't select the single session option.