Restoring altitude display to BaseCamp

Yes, that's it exactly. I just closed it in the usual Windows way by clicking on the X in the top right hand corner and that was it gone forever. I could find no way of reopening it. I tried to achieve a clean reinstall but each time the new BaseCamp install found all the old settings (including all my saved/routed/tracks) and was no different from before.

Hours flew by as I tried to sort out the problem. Good job I'm retired but I could have spent the time more productively. Though I did manage a ride in some Februray sunshine on Tuesday :) I now find it included some 18% climbs so no wonder I'm knackered today!

This is the image I tried to up load earlier and shows version 4.2.5 with the Window I couldn't restore in ver 4.4.6

Sorry, bit late to this thread as been away. What tabs are you seeing when you right click the track and select Open? Also what map do you have selected?

I believe the crux of the op's problem is that when he opens an item, the properties window just never appears.

Rob, or Geoff -- Going back to BT's suggestion about the subject window possibly being off the screen, this window, when an item is opened, does appear in the last location on the screen you had it before it was last closed, and at the same size. Have you by any chance changed the screen resolution between the times you could see the window and then when you couldn't? Just wondering if a lower resolution puts the window location "off the edge"?

Actually, it's Geoff :) I used Robyn Hoode as a bit of a joke when I set up my gmail account - I originate from Notts.

I haven't changed the screen resolution. It's 1920 x 1080. I certainly can't see it at the edge and I've looked. It never reappeared after I closed the window when it was obscuring some map details I was interested in. So it was well in view.

I'm using two maps. Garmin Cycle Map EU 2014.30 and OSM_D-UK-Benelux, though only the latter appears when my Touring Plus isn't connected to a USB port. I currently have the Garmin supplied 8mb microSD with the cycle map installed. Both maps have the same fault which, incidentally has reappeared now I've updated my PC to ver 4.4.6.

When I select a track from my Garmin it appears on the PC map OK. Right clicking opens a window with 'Open' as the selction at the top. Clicking 'Open' does nothing. On version 4.2.5 it opens the Track Dialogue Box as I guess it should on ver 4.4.6.

Yes it should. Not sure what has happened and suspect you may need the Basecamp team to look into this as there isn't a way AFAIK to get rid of that box, so something has gone 'tilt' with your installation.

Thanks. I really would like to know what the problem is even if it's my fault. I notice that the version loaded on my Dell laptop running Win XP is 4.2.5 even though I thought I'd loaded ver 4.4.6. Perhaps the latest BaseCamp needs Win7 or later?

Thanks. I really would like to know what the problem is even if it's my fault. I notice that the version loaded on my Dell laptop running Win XP is 4.2.5 even though I thought I'd loaded ver 4.4.6. Perhaps the latest BaseCamp needs Win7 or later?

Hello Geoff,

Here is a wild guess.

Years ago I used WinXP and I had a large second hard drive E in my desktop computer that I used as a backup. I ghosted my complete C: drive to it and then added new files every day. Ocassionally my C: would crash and all I had to do was switch drives and I instantly had a good drive with all software and files up to date except maybe a few.

The reason I tell you that is one day a very strange thing happened to BaseCamp and I did not know it.
Garmin popped up their window with an update and I agreed, clicked the buttons without reading and I checked the box for a new desktop shortcut.
I deleted the old shortcut and used the new and opened BaseCamp. I knew something was wrong because a few of my newest tracks were missing.
I ignored it and reloaded the missing tracks but the whole program was now running much slower and other stuff was weird.
I reloaded the update, checked all settings, nothing corrected it and things stayed weird for 6 months until I decided to check "Properties" on the desktop shortcut.

The freakin' update had gone to my E: drive and the new shortcut was to E: also.
As soon as I put the update into C: and pointed the shortcut to C: then everything went back to normal.

So....check out which drive BaseCamp is using. :p

Thanks for the thought, Don, but I don't think that's the problem. I'm a bit anal as to where my data are stored (I always use my own file structure) and I know BaseCamp is loaded in the C drive under Progam Files (X86)\Garmin because I checked. My back-up drive is a detachable one so if anything gets onto that when it's in a desk drawer then we're into magic not technology :)

The fact that I've also been using PCs from DOS through Win 3.1 to Win7 is why I get so frustrated with these niggling issues. I may have done something stupid but I'd like to know what.

Thanks again.

Gone back to ver 4.2.5 until the problem I have with 4.4.6 is resolved.

Geoff