I have a new Garmin product -Astro 320. Works fine.
Have Subscriptions to both Birdseye topo and Birdseye satellite
Cannot connect to Birdseye server to download the maps(There was a error communicating with Birdseye imagery servers)
Garmin came in remote access to my computer and duplicated my product file and tried accessing the server with NO problems
They say it is something on my computer blocking the Basecamp program from accessing the server. They saw nothing obvious but since my handheld file works with basecamp on their computer but basecamp cannot talk to birdseye on mine there is a block somewhere
I tried disabling firewall and antivirus. no change
I went in and added the garmin programs as allowed both incoming and outbound. no change
I went in to internet options and added Garmin as a trusted site no change
I UNinstalled Basecamp and reinstalled no change
I deleted all temp files and cookies. no change
I restarted computer and router. no change
I have a new laptop with windows 8.1 and "slow high speed" DSL internet also new (I had dialup 17 years and just got DSL in Oct)
ANY clues????????????????????????????????????????
