No connection with device

Hello All;

Since a while when Basecamp in launch, I can't have a connection with my garmin zumo lm 350.

Before it worked all right, garmin express is working all right , to tell you that the connection is working.

It says "no device connected to Basecamp".

Do you have any idee what it might be ,

Thank you in advance.

Eric

0 Eric_Deauville_700 over 11 years ago

any suggestion for my problem ?

0 Eric_Deauville_700 over 10 years ago

Hi everyone,

This is Eric_Deauville_700's son speaking.

To anyone interested, I found the solution to this problem my dad had.

To recap: Basecamp wouldn't detect the device anymore. But it was visible on Garmin Express and Windows Explorer.

The solution: Switching the Zumo to Mass Storage Mode instead of MTP mode.
Since Basecamp and Mapsource aren't friends with MTP Mode, after switching the Zumo to Mass Storage Mode, Basecamp finally and happily detected the Zumo.

To set the Zumo in Mass Storage Mode, all you have to do is :

> go to the volume menu on the start screen
> tap and hold on the top right corner of the screen, after a few seconds a hidden menu appears
> tap on MTP Settings
> change to Mass Storage

There, problem solved.

I suppose the Garmin devs know about this issue (or at least I hope so). We've wasted a stupid amount of time on it.