BaseCamp BirdsEye Imagery not recognizing etrex 30

Two issues:
My etrex 30 is connected to my computer yet when I try to download BirdsEye Imagery I get the error message stating to connect a device. I know the device is connected as I can see it in Windows File Explorer.
Also, I keep getting an error message stating the device is connected with limited speed.

I have successfully selected map areas to download before. Any suggestions?