Script Errors with BaseCamp Videos

Former Member over 12 years ago

Started getting the following Script Errors when viewing the tutorial videos for BaseCamp.

An error has occurred in the script on this page.
Line: 1
Char: 1
Error: Object doesn't support property or method "SetReturnValue"
Code: 0
URL: http://www.youtube.com/embed/X3fmNBCL9R4?
autoplay=1&fs=0&html5=1

Do you want to continue running scripts on this page?

Sometimes after clicking Yes, it goes away... most of the time, I get multiples of these and have to click YES many times before the popup clears.

Anyone have any ideas on how to resolve this?

0 Former Member over 12 years ago

What browser are you using? The video's at

http://www8.garmin.com/learningcenter/training/basecamp/

are working fine for me in FireFox 19.0.2.

0 SUSSAMB over 12 years ago

And for me using IE9.

0 Former Member over 12 years ago

What browser are you using?

At the time of the errors, I don't have any browser open and I'm not selecting one.
When one opens BaseCamp, they get a popup - Welcome to BaseCamp - What can BaseCamp do? See it in action.
When I click on Play Video, I get these script errors. In doing this, it seems the video is trying to open IE.
If I bypass this and go to Help/Video Tutorials, FireFox gets opened.

I can't swear by this but, I think these errors started right after updating BaseCamp to 4.1.2

I no longer try to access any video via the intial pop-up welcome screen.

0 SUSSAMB over 12 years ago

I can access the videos from within Basecamp. Are you able to access them directly via the link posted by Stuart. If not then it's not a Basecamp issue. If you can, but not via Basecamp, try uninstalling and reinstalling Basecamp

0 Former Member over 12 years ago

I can access the videos from within Basecamp. Are you able to access them directly via the link posted by Stuart. If not then it's not a Basecamp issue. If you can, but not via Basecamp, try uninstalling and reinstalling Basecamp

Like I said, I won't view the videos using the BaseCamp Welcome popup any longer. IE has so many problems it could very well be the cause of the issue. I do wonder why the video via the welcome window will open IE to display the video yet, when you click on Help and access the video tutorials that way, it opens Firefox.

Thanks for the responses.