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Basecamp Map Error

Former Member over 12 years ago

Let me try a second attempt at writing this! I have an Oregon 450T (Software Version 5.9), running Basecamp 4.0.1 with Drivers 2.3.1 on Windows 7.

When in Basecamp and I plug in the Oregon, I get this error message: "An error occurred when attempting to use the TOPO U.S. 100K Map Product".

Now, I also have a netbook computer and got that same error message. I reinstalled the Drivers 2.3.1 set and it worked and the map opened up. However, reinstalling the drivers on my desktop is not working and I get the message everytime.

I've tried uninstalling and reinstalling Basecamp along with the drivers. I also tried deleting the .gpx files from the Oregon itself (since last year I had a similar error related to .gpx files).

Again, I'm just trying to get this to work in my desktop computer (works find on the netbook)...any suggestions would be welcomed! Thanks!

Top Replies

Former Member over 12 years ago +3 verified

Close BasCamp. Try to delete the CardProductCache. Start BaseCamp again.

C:\Users\[USERNAME]\AppData\Local\Garmin\BaseCamp\CardProductCache should be where the Cache is on Vista and 7, on XP it's a similar…

All Replies

0 Former Member over 12 years ago

I have an Oregon 550T with OS 5.9 also running BaseCamp 4.0.1 on Win 7 Pro SP1 and am getting the same error message: "An error occurred when attempting to use the TOPO U.S. 100K Map Product". I wasn't having problems seeing my TOPO 100K map on previous versions of BaseCamp and wonder if version 4.0.1 has a bug?

Any ideas what to try?

Thanks,

Chris

+1 Former Member over 12 years ago

Close BasCamp. Try to delete the CardProductCache. Start BaseCamp again.

C:\Users\[USERNAME]\AppData\Local\Garmin\BaseCamp\CardProductCache should be where the Cache is on Vista and 7, on XP it's a similar location.

0 Former Member over 12 years ago

Thanks Falagar! Deleting the folder worked. It took awhile for BaseCamp to rebuild the missing files and then the map was available.

0 STONEZ1 over 12 years ago

Thanks. That worked for me as well.

:DThanks. That worked for me as well.:D

Thanks Falagar! Deleting the folder worked. It took awhile for BaseCamp to rebuild the missing files and then the map was available.

0 Former Member over 11 years ago

Error continues

I appreciate the fix. The fix is cumbersome but works. However, each time I use Basecamp with a different GPS (62stc vs 62st), the error now occurs with that other model. Basecamp seems to only be able to recognize the TOPO map rights on one GPS type at a time.

0 Former Member over 11 years ago

Worked for Me

This worked for me as well. I think the problem started after I got crazy and loaded up BaseCamp with two units plugged in at once.

0 Former Member over 11 years ago

Still a Problem

I appreciate the fix. The fix is cumbersome but works. However, each time I use Basecamp with a different GPS (62stc vs 62st), the error now occurs with that other model. Basecamp seems to only be able to recognize the TOPO map rights on one GPS type at a time.

Still a problem. Most people probably have only one kind of 6s plugged in so this is not a problem. The program only allows one "type" of GPS at a time. Still no response from Garmin.

0 kayaking_chuck over 9 years ago

I have same problem with my 450t and Base Camp. I can read topo map in the unit but BaseCamp gives me an error message that reads " An error occurred when attempting to use TOPO US 100K Map Product". I tried the solution described above of deleting the folder but no luck. Anyone have any other ideas?

0 jm47048 over 9 years ago

I have same problem with my 450t and Base Camp. I can read topo map in the unit but BaseCamp gives me an error message that reads " An error occurred when attempting to use TOPO US 100K Map Product". I tried the solution described above of deleting the folder but no luck. Anyone have any other ideas?

I would recommend contacting Garmin Support for this issue.

http://www.garmin.com/support/

0 Former Member over 8 years ago

Still a problem. Most people probably have only one kind of 6s plugged in so this is not a problem. The program only allows one "type" of GPS at a time. Still no response from Garmin.

Old thread, but still a problem. I plugged in an Oregon 450t and a Forerunner 235 and had to delete the cache to get Basecamp to read the maps. Thanks for the fix!