Mac/Windows Software

Basecamp Windows Trouble Installing B C w/ Win7

Trouble Installing B C w/ Win7

Former Member over 13 years ago

Hello,
I am yet another one with trouble installing what is a seemingly easy-to-do process.

I have downloaded the BaseCamp installer from Garmin. "BaseCamp_333.exe"
Once on my computer's drive, I launch it I get the Garmin Installer display indicating it's "Extracting Garmin Web Update".

But then I get a pop up saying:
"Please wait while BaseCamp installs. This may take a few minutes."
And that's it. I have waited hours, just in case. Nothing. I have tried numerous times, downloaded a new installer numerous times (just in case), Etc.

I also tried to research this here, but haven't seen anyone else with this issue.

Any tips, tricks or advice is greatly appreciated. I'm planning a motorcycle route through CO and it sounds like BaseCamp is the ticket (with my 60CSx).

*Note: I DO have a copy of Mapsource loaded onto this laptop and it works fine.

Thanks,
Mike

0 SUSSAMB over 13 years ago

Check your firewall and/or parental control settings, that's what occasionally makes things 'hang' for me ;)

0 Former Member over 13 years ago

Yes, I have checked into that. Still no resolution.

0 seilogramp over 13 years ago

Are you getting past the license agreement? If your screen resolution is too low, then you might not see the agreement check boxes.

https://forums.garmin.com/showpost.php?p=131965&postcount=3

0 Former Member over 13 years ago

Are you getting past the license agreement? If your screen resolution is too low, then you might not see the agreement check boxes.

https://forums.garmin.com/showpost.php?p=131965&postcount=3

Thanks for the tip.
Not getting to the lic agreement check box. I did change the resolution (back to 100% as mentioned) and it did not help. I continue to stall at the "Please wait while BaseCamp installs. This may take a few minutes." and corresponding "OK" radio button.

0 seilogramp over 13 years ago

Only other thing I can think of is to try make sure you have all the Windows updates, especially .NET Framework (Basecamp is dependent on .NET). Restart, then install again with the "run as administrator" option. If still no joy, give Garmin phone support a call.

0 Former Member over 13 years ago

Well rats. I was hoping not to have to use my mac since it isn't a laptop.
Hopefully that install will be as easy as this should have been.

0 seilogramp over 13 years ago

Garmin phone support may be aware of a fix for this. I'd try that before resorting to a Mac. ;)

0 Former Member over 13 years ago

Exact same issue Mike. I've fixed it and BaseCamp now works fine. :)

This is what Garmin support suggested...

", please disable your antivirus and Firewall software, download and install the below updates then re-downlaod and install BaseCamp from the below link;
Microsoft .NET Framework Client Profile Offline Installer
http://www.microsoft.com/download/en/details.aspx?id=5007
USB Drivers software version 2.3
http://www8.garmin.com/support/download_details.jsp?id=591
Communicator Plugin software version 3.0.1
http://www8.garmin.com/support/download_details.jsp?id=3607
BaseCamp software (PC)
http://www8.garmin.com/support/download_details.jsp?id=4435
BaseCamp software (MAC)
www.garmin.com/.../basecamp"

I didn't follow their suggestion so I don't know if it works.

Instead, I just assumed that the installation getting to 60% had done most of the hard work. I installed BaseCamp on a second laptop (which worked) and literally just copied the installation directory onto the laptop which was having the installation issue. All works fine now. No problems encountered yet.

Installation directory is only 60-odd Mb, so it is a fast solution I found.

0 Former Member over 13 years ago

For this issue call Garmin Support and ask for a software support member. They will fix it for you. It is a Win7 issue and they know about it.
I called them and they fixed it no problem.

0 Former Member over 13 years ago

Software install failures

For this issue call Garmin Support and ask for a software support member. They will fix it for you. It is a Win7 issue and they know about it.
I called them and they fixed it no problem.

I have three systems using my corporate image that have this issue. All are Win7/64, all have had the firewall disabled, AV paused, etc. I get the same OK button trying to install BC, or USB drivers, or Web Updater, or the Communicator plugin. Software support said they had no real idea what it might be, except for a bad Win Installer or .Net install. Windows Installer looks to be fine - up to date, running, etc., and the .Net Setup Verifier came back good for everything. Event Viewer has no messages at all in it - success or failure. A few dozen other systems with the same image had no issues, including mine.

I'd love to hear what the fix might be, and from the phone conversation I got off of earlier today, Software Support would as well.