Birdseye Files not working when restoring from Basecamp Backup

Former Member
Former Member
Hi,
I recently heard about Birdseye, bought a subscription, and have put a lot of time/effort into downloading Birdseye images for areas that I go to regularly.

Apart from the download time I'm actually pretty pleased with Birdseye. The accuracy seems to be within a few feet, for areas I have tested so far and the images don't seem washed out, as others have commented on.

Anyway, on to the problem !

I have just bought a new PC and have re-loaded/copied all my files and software over to it, including Basecamp.
I ran a backup of Basecamp on my old PC and have copied the file (all 7gb of it) over to the new PC and 'restored' Basecamp from the backup.

I have my waypoints and geocaches all back, but not the Birdseye files. At first I had the orange/red outline boxes of each area I had downloaded and the title, but no actual birdseye images i nthe boxes. I just see the normal Basecamp basemap with the box around the birdseye areas. Having closed and re-opened the program the 76 birdseye image titles I have downloaded show in the list at the bottom of the screen when I click on the birdseye logo, but I don't even have the box outlines on the map now.
I got a message on screen to say 'Birdeye files need initiating' (or something similar, I didn't write it down) but there seems to be no option to 'initiate' the birdseye images anywherein basecamp that I can see.

I have thought about locating and copying just the JNX files from the old PC to the same folder on the new one, rather than using the backup/restore method, but didn't want to go any further in case there was a known problem or easy solution.

It seems that the Birdseye files ahave not restored properly from the backup.

I have tried re-running the backup on the old PC and have re-run the restore several times on the new one. Still the same result.

I hope my explanation of the problem is clear enough - Any help would be very much appreciated.

Rob
  • Former Member
    0 Former Member
    There is currently a problem where the backup/restore process does not work for BirdsEye or Garmin Custom Maps when moving between different versions of the operating system (such as between WinXP and Win7) or different user names.

    Although this is a little more inconvenient, you should be able to send the BirdsEye to your device on the old computer and receive them from the device on the new computer.