Basecamp crashes on launch

Former Member over 14 years ago

Hi, I started to pile on to this thread: https://forums.garmin.com/showthread.php?t=12675 but decided that my issue is a little different due to the hardware situation. I am trying to run basecamp on a Viliv N5 UMPC. See here: http://www.dynamism.com/notebooks/viliv-n5.shtml

It is basically a netbook with atom z520 (1.33GHz), 1GB RAM, GMA500 graphics, 32 GB SSD. I have updated my graphics driver to the latest from intel: 8.14.10.2026. Basically what happens is, if I delete directories as from this post: https://forums.garmin.com/showpost.php?p=58789&postcount=2
basecamp starts up just fine. I have a backup of my data that I created on another machine that I load up and everything works. Until, I shut down and restart basecamp, at which point I get a message to upgrade my video driver, followed by a crash.

Here is the Win7 error message:
Problem signature:
Problem Event Name: BEX
Application Name: BaseCamp.exe
Application Version: 3.0.6.0
Application Timestamp: 4c769ebe
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.4926
Fault Module Timestamp: 4a1743c1
Exception Offset: 0006c955
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.768.11
Locale ID: 1033
Additional Information 1: 71aa
Additional Information 2: 71aa8f196e10c67a4c63cf711c39a11b
Additional Information 3: 0603
Additional Information 4: 0603543c19d2345ca0547f57303af85b

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Any help with this is greatly appreciated!
Rob

0 Former Member over 14 years ago

This is not going to be very helpful but there are other folks using other software who are having the same sort of problem.

This link is an example:

http://community.intuit.com/posts/appcrash-msvcr90dll-windows-7-64-bit-qb-financials-pro-2010

There is some suggestion that removing and reinstall any .net stuff up to at least level 3.5 might help; with the emphasis on the word MIGHT.

The faulting module MSCVR90.dll appears to be part of the Microsoft C++ runtime. It is not unknown for Microsoft to sometimes push out runtime changes that break perfectly good code --- not saying it happened here or that its even particularly relevant, merely a possibility. Lots of Google hits on that dll.

Followed your machine link --- really sweet!

0 Former Member over 14 years ago

Didn't Work

Augustfalcon, Thanks for the tip, I did try a bunch of different versions of Visual C++ but none of them helped. I guess for now the only thing I can do is blitz the directories and then reload a backup. Kind of a pain but it works. It would be great if basecamp were more stable and could handle memory better. Even on my beefy desktop, it bogs down if I have a bunch of birdseye images on it....

Rob