I've been using Basecamp and Birdseye to load ariel maps on my Oregon 550T. Everything was downloading fine one day, then suddenly I keep getting download failed. It's still loading something, but it's in the failed column. What's going on? Plus the Basecamp is really slow. I have a 16 GB micro SD in the Oregon. Any help?
I just bought Birdseye and it does not work. I've tried dowloading tiny tiles and it still does not work. I have thousands of dollars invested in Garmin GPSr's and it seems pathetic that something this simple is not working.
I was considering BE for some boat trips during a vacation next week... I'm sure Garmin are trying to fix it and in a week or two the service will be back, but I won't need it by then. Glad I didn't bought it last week, when it still worked:(
Seems like I am the only one that is not having this problem. I don't know about the rest of you, but if Garmin don't fix this quickly, I am going to either request a refund of my money or an extension on my subscription. :confused:
I am planning a PCT trip and was needing this to go along w/ my 24K and Northwest Trails maps.
I don't know about the rest of you, but if Garmin don't fix this quickly, I am going to either request a refund of my money or an extension on my subscription. :confused:
I think that Garmin needs to really evaluate the purpose of these forums. If they are trying to make a commitment to their users - you'd think a little monitoring of the issues users are facing would be in order.
I think that a 3 month extension of service for paid users would be not only gracious, but good insurance for them. Having them even admit error would be nice. 3 days of 365 doesn't merit more than a few bucks - but as others in the thread have said - any day could be the ONE day that a customer relies on them.
Damage control is 24/7 - and while at one time Garmin products were hardware and a 9-5 monday to friday support system worked, they are now selling products used 24/7/365 and their ability to react to issues on the weekend is critical.
After a quick Googling - BirdsEye is a service provided by a third party company - DigitalGlobe. So if the issues comes from them, there's not much Garmin could do.:mad:
After a quick Googling - BirdsEye is a service provided by a third party company - DigitalGlobe. So if the issues comes from them, there's not much Garmin could do.:mad:
Perhaps, but given the fact that we (the customers) purchased the product/service from Garmin, the actual "responsibility" for keeping things running falls on Garmin, not any other company. Garmin can pass this responsibility on to whoever they choose, but from a customer standpoint, Garmin is solely responsible for keeping this service running.
I'm on vacation for a limited time, so every day that goes by is another BIG chunk out of one of the main reasons I got the service. This is EXTREMELY frustrating, and does not speak well for Garmin's dedication to this type of online service. They could have built new servers from scratch 5 times over during the time that the service has been down. I hope that things change a LOT in this regard.
I couldn't agree more than that. My pont is that even if Garmin take sole responsibility, it just might not be up to them to fix it. I'm leaving for a vacation tomorrow, so if it's not working by then I just won't buy it.
I couldn't agree more than that. My pont is that even if Garmin take sole responsibility, it just might not be up to them to fix it. I'm leaving for a vacation tomorrow, so if it's not working by then I just won't buy it.
Exactly - but do you see comment anywhere on this forum, or their site that indicates that they are aware of an issue? That they have spoken to the third party? That they have done anything to investigate the issue?
Drives me mad. Great hardware.... but god help you if you want to actually USE some of the features.
In your case - the loss of your purchase should be incentive enough to fix the issue - or at least acknowledge it. In the case of users like myself - we're out 5 or 6 hundred bucks for something that doesn't work as advertised, or paid for...
Well, it is now Monday morning (7/26/10) and at 8:01 AM I attempted to reach Garmin support to make them aware of this situaution. I was told that I had a wait time of 30-35 minutes (after being open only 1 minute???)
Considering I pay for my minutes on my phone, I am NOT going to sit on hold for that long.
I am seriously becoming disheartened by this whole situation. The weekend I pay for a service because it is desired for navigation purposes, it doesn't work.
