Windows 11 basecamp not showing route menu

I have been using Basecamp for many years on Windows computers.  I now have Windows 11 installed and used it about 3 months ago without any issues. Now the route menu doesn't appear when you double click on the route or click open on the popup menu. I have updated to the latest version and installed all the KB updates. I am using 24H2 build 26100.4484, experience 1000.26100.128.0 on a Dell XPS 9570 with an i7 processor.

  • Not quite sure what you mean by route menu, do you mean route properties? If so it works fine for me. Try an uninstall then reinstall of BaseCamp 

  • Assuming it is the route properties window, I don't have the problem on a Lenovo with similar specs and but running Win11 23H2.  Do you think you were on 23H2 when you last used it?

  • Yes, I should have said the properties window/menu. I have been busy and wasn't working on the problem. I tried to uninstall BC from the Windows 11 settings menu> installed Apps, but it still opened. I looked in the Control Panel> Programs and it wasn't there. It also wasn't in the Apps list in W 11 settings. I then reinstalled BC and still had the same problem.  The properties menu still didn't display.  I also have another Win 11 Dell with 24H2 and installed BC on it and it worked normally. The computer I primarily use is a laptop with two external monitors connected via a HDMI dock and I have then set to extend. I then unplugged the external monitors, and the route property menu appeared.  I reconnected the external monitors and the menu remained open and showed up on display 3. I could open and close the menu without problems on any monitor.  However, if the menu was on display 2 or 3 and I closed BC, it wouldn't appear after reopening BC. If I close BC with the property's menu on the laptop screen (display 1) it will work properly.  If I have BC open in display 2 and the property menu open on the same display, I can close, and open BC and it works.  However, if I have BC on display 3 with the property's menu, and now close and open BC, BC opens on display 1 and the properties menu doesn't appear.  Yes, it's weird but I have no other explanation.

  • I'm glad you figured out what was going on.  I work with a different program that has the same multi-monitor issues in that windows will open off-screen when the monitor they were last on is not available.  The program records last window placement using coordinates which become invalid.