unable to open base camp after installation get error code 0xc000007b

3364059 5 months ago

Tried to uninstall an restart pc and same problem.

Running windows 11 pro 64 bit

0 3844987 3 months ago

same problem

0 3364059 3 months ago

Installed an older version and it works but not a permanent fix

0 3844987 3 months ago in reply to 3364059

was able to run legacy version 4.2.5 downloaded from here: https://www8.garmin.com/support/download_details.jsp?id=7161

.NET and DirectX reinstallations did not solve the issue on Windows 10

thanks for the advice!

0 BartJ 1 month ago in reply to 3844987

Same problem here. I tried everything even reinstalling windows 11 (64), .NET and DirectX reinstalled, but problem persists.

Now running legacy version 4.2.5 but that is not a real solution.

0 BTLAAKE 1 month ago in reply to BartJ

If 4.2.5 works, you can try updating BaseCamp to newest version. If .net 3.5 sp1 is missing, try installing it from microsoft.

0 BartJ 1 month ago in reply to BTLAAKE

Thanks BTLAAKE. I've tried that several times, but unfortunately with the same errormessage. And now I can't install 425 anymore either.

0 BTLAAKE 1 month ago in reply to BartJ

Sorry I made things worse.

In the past, users have found that the uninstall does not remove all traces of the software. I would suggest contacting support for instructions to cleanup the registry (backup first) and any other folders/files for BaseCamp. Hopefully that will get you back to a state where 4.2.5 will intall.