edge 1040 wordt niet weergeven in Base Camp

Clement_Windey over 1 year ago

Bij het aansluiten van de Edge 1040 op de Laptop, wordt hij als dusdanig herkent en weergegeven.

Base Camp herkent de Edge 1040 niet en geeft hem weer als Garmin (E)

Op het Base Camp verschijnt dan volgend bericht.

0 SUSSAMB over 1 year ago

Check other Garmin programs like Express aren't running as that can cause problems

0 Clement_Windey over 1 year ago in reply to SUSSAMB

I have checked it, but the problem stays the same

0 SUSSAMB over 1 year ago in reply to Clement_Windey

Then you'll need to do as suggested and contact Product Support as the message implies there is an issue with your device

0 Clement_Windey 12 months ago in reply to SUSSAMB

Basecamp is not compatible with an Edge 1040 and all newer Edge devices, please use Garmin Connect to create rides and send them to your device. (answer from Garmin).

0 JungleJim 12 months ago

What device software version are you on? In 19.19 there seems to be a bug that results in an issue with Basecamp. This is fixed in the most recent beta, 19.21, see https://forums.garmin.com/beta-program/edge-1040-series/f/announcements/353188/public-beta-19-21---20-rollout