Hi,
I have just connected my Fenix 7X Solar (11.28) to PC.
When i open Basecamp 4.7.4, i got this message:
Then i see this map loading (in red):
but it not appears in the list.
EDIT:
while the red bar progress, it says:
Maps list results:
Now i can't upload or download anything using Basecamp.
What happened?
How can i solve?
Previuos in February, last time i connected my Fenix 7x Solar (last 10.x firmware) i had no issues.
Thanks a lot for helping me.
UPDATE 1:
- Contacted support (name L*).
- He said delete gmap files then express will restore them.
- I deleted it AND EXPRESS NOT REINSTALLED IT.
- L* not send me a recover copy of the file that he told me to delete.
- (Knowing how poor support is, i moved to desktop and no deleted them. so i restored them in the phone)
- Uninstalled and reinstalled Basecamp. Problem persist
UPDATE 2:
- Contacted support (Steven).
- They can't send the map file.
- So: Garmin put a basemap in a watch and there is nothing to recover.
- Express not reinstall it, support not send it.