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Route properties box do not open

9163597
over 2 years ago

Created a few new routes today, all working fine, now I can't open properties boxes on waypoints or routes, any ideas? Double click has always worked before and still did up to an hour ago.

Appreciate any help, many thanks.

Jonathan

  • 0 over 2 years ago

    Try closing and reopening BC, or switch off then on your PC.

  • 0 over 2 years ago in reply to SUSSAMB

    Thanks for such a quick response, unfortunately neither of those suggestions worked, I'm still struggling!

  • 0 over 2 years ago in reply to 9163597

    Uninstall then reinstall BaseCamp would be the next step

  • 0 over 2 years ago in reply to SUSSAMB

    Will try that next, thanks

  • 0 over 2 years ago in reply to 9163597

    Fixed.

    I uninstalled and reinstalled Basecamp to no effect, problem still the same.

    I uninstalled Basecamp again and then deleted all the Garmin and GARMIN_Corp folders under:
    C:\Users\[yourusername]\AppData\Local\

    And then deleted all the Garmin folders except \USB_Drivers under:
    C:\Program Files\

    Then reinstalled Basecamp and it now works ok.

    I assume that one of the folders contained a configuration detail causing the change in behaviour, the deleted files were then recreated on the fresh install correcting the problem.

    Thanks for your help!

  • 0 over 2 years ago

    This has been happening to me regularly since upgrading to a UHD monitor (alongside a lower-resolution second monitor). 

    Find the file user.config under AppData and open it in a text editor (I found it in C:\Users\%USERNAME%\AppData\Local\GARMIN_Corp\BaseCamp.exe_Url_urbejbdz42c555ix3xqbitecusqt0tuj\4.7.4.0\)

    Close Basecamp and change the coordinates for this property value to 0, 0 then re-open Basecamp.

                <setting name="PropertiesDialogPosition" serializeAs="String">
                    <value>3888, 1048</value>
                </setting>
  • 0 8 months ago in reply to OneCogPaul

     Thanks a lot, this just fixed it for me and v4.7.5 of Basecamp. Much easier than uninstalling and reinstalling Basecamp. Great!

    I found the according user.config file here:

    c:\Users\%USERNAME%\AppData\Local\GARMIN_Corp\BaseCamp.exe_Url_urbejbdz42c555ix3xqbitecusqt0tuj\4.7.5.0\user.config

    And it's the same situtation here: One 4K/UHD monitor in combination with a lower-resolution second monitor! This seems to be something the Basecamp developers did not consider thoroughly yet.