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Garmin 276cx, Basecamp, Mapinstall issues

boatiac
over 3 years ago

Good morning. My frustration is "through the roof" on this issue!
Windows 10
Basecamp 4.7.4 (Also use Mapsource)
MapInstall 4.2.3
Garmin GPSMap 276cx w/32gb SD Card

I have used Basecamp/Mapinstall to install Topo 24k Southwest (I own the DVD) onto the 276cx. It goes through the motions building, indexing, etc. Says "finished". Disconnect 276cx from PC, turn it on, go to "configure maps", TOPO IS NOT THERE!!! I have done this several times. Will not show up. In "Explorer" it shows it has been installed, .img file is on the sd card.

An interesting note, I have experimented with Mapsource, and guess what.... it installs and shows in "Configure Maps".
I have used Mapsource for years with my 60csx, never an issue. But, it is old and no longer supported. Decided when I bought the 276cx 3 months ago that I would give Basecamp a good honest try and learn it.

I have searched the internet for 2 days now and can not find anything concerning this! I have contacted Garmin, worked with them for about an hour. His final response "just keep using Mapsource". That to me is completely unacceptable!! Mapsource is not supported any longer. Why would I use an older program on newer hardware. But?

I am at "wits end", I DO NOT know what else to do. Please help me. Thank you.

  • 0 over 3 years ago

    So I am guessing NO ONE monitors this website, a few views, but no response. The address shows "garmin.com". What does that mean? I am 4 days into this now. I have searched online until I can't even remember what I've found!

    I have tried another PC (that has never had BC on it), loaded BC 4.6.2 (supposedly the last truly working version). NO CHANGE! I have made sure the 276cx even see's the SD Card (using the JPEG folder and JPEG test), it does. After installing the TOPO 24k Southwest (from DVD) onto my PC, BC see's it and states it is available to transfer. I go through the process of transferring to the 276cx. Once done, the SD Card shows 2 large .img files (so I assume BC did what it was supposed to do). I go to the 276cx, go to "configure Maps", IT ISN'T SHOWING as installed map.

    Use Mapsource, and it works. 

    It seems as though BC is doing what it is supposed to, but is it completing the process?? Is it telling the 276cx to look at the SD Card for maps? Is it the software in the 276cx that is not looking at the SD Card for maps? Seems to mean that is where the problem is, something is not communicating properly.

    Mapsource works, I should just keep using it. My concern. Mapsource is no longer supported, so likely nothing is going to change with the program itself. But what happens when/if Windows screws up and Mapsource no longer works. If I can't figure out what is going on with this problem, then I may end up with a $600 brick (meaning the 276cx) that was purchased 2 months ago.

    At the very least...... can someone point me to a forum that can maybe help?

    Thank you

  • 0 over 3 years ago in reply to boatiac

    Unfortunately Garmin staff very rarely put in an appearance on this forum.

    You should be aware that Garmin no longer supports development of BaseCamp and so nothing is going to change with that software either going forward. Garmin have strategically decided to ditch desktop software in favour of Garmin Connect with all the data in the cloud.

    BC 4.7.4 is supposed to have fixed the MapInstall issue. I can't explain your poor experience with BaseCamp, but at least MapSource works for you. There are still plenty of people out there who still use MapSource and have never bothered to move to BaseCamp. 

    BC should read installed maps from the GPSr irrespective of whether they are held on the device memory or on the mSD card. How old is the Topo 24k Southwest CD? I would hazard a guess that BC is expecting some authorisation files to be present which MapSource doesn't require. Others may know.

    You could try posting your issue on the GPSPowerNet forum: https://www.gpspower.net/garmin-maps.html or on the GPSrChive forum https://www.gpsrchive.com/BaseCamp/index.htm 

    Good luck!

  • 0 over 3 years ago in reply to Eyelet99

    Thank you Eyelet99 for replying, very much appreciated.

    I have used Mapsource for years, there is probably A LOT more that it will do than I am not aware of. I figured out how to do what I needed to do and went no further. I played with BC a year ago, it seemed more complicated, so stopped using it. After buying this new Map276cx I decided I would give BC a better chance and started using it more. There's things I like and dislike.

    The TOPO 24k Southwest DVD was purchased in about 2015. I understand tech moving forward, but I sure wish these co's would not leave us behind. Not creating "new" desktop software" I understand, but at least ensure what is left works.

    I will give the other sites you posted a look. I do feel this problem is easily solvable, it's just a bit beyond my scope. The PC software (BC/Mapsource) seem to be working, it's the GPSMap276cx that seems to not be doing what it is supposed to.

    Thank you again for your reply, have a great day.