BaseCamp will not close -- Windows 10 BaseCamp 4.7.3

Former Member over 4 years ago

Windows 10 BaseCamp 4.7.3

I have been using base camp for the last few weeks planning my summer travel which will consist of 4 or 5 legs with about 10 waypoints per leg. Often (1 in 3 times) base camp will not close. A message pops up asking if I want to wait for the program to close or to have Windows close the program. Even waiting a long-time base camp will not close. If I have Windows close the program, I believe (but I am not 100% sure) that base camp does not save the waypoints or routes that I have added.

I have the program installed on my C drive, but save the database to my F drive.

Any suggestions?

0 SUSSAMB over 4 years ago

If you've tried to close the program immediately after sending data to your F drive it could still be sending data as you're trying to close it so the program could stall. If it's not that all I can suggest is an uninstall then reinstall of BaseCamp to see if that fixes it.

0 Eyelet99 over 4 years ago

Having had this issue some years ago with a much earlier version of BaseCamp used with a GPS Map62, I found that after transferring tracks to my device, ejecting the card before the device, then the device seemed to cure it. It sometimes takes a couple of minutes but BC does close okay. I always do this now with my 66st and BC 4.7.3. Sometimes ejecting the card will also eject the device depending on what you have been doing.

0 Former Member over 4 years ago in reply to SUSSAMB

My basecamp is not sending data, but I have the same problem, plus when I get windows to force its shutdown, then when I try a re-launch windows will not let it launch, as it believes another copy of basecamp is already running. The workaround involves re-starting windows completely. Then it asks me if I want to rebuild lists when I do basecamp re-launch.

If I do an uninstall and re-install of basecamp, will I lose all my routes that are stored in my collection in the software?

The problem has been supposedly reported to windows, each time it occurs, and that is a lot of times!

Seems to be something the software developers of Garmin ought to fix ?

This occurs whether I have my Garmin etrex touch 25 connected or not, and whether or not it is disconnected during a session with basecamp.

0 SUSSAMB over 4 years ago in reply to Former Member

No, an uninstall and reinstall doesn't delete your data or any maps you've installed. Doesn't sound like a Garmin issue to me, more likely if Windows is wanting to send errors that it's a system error somewhere.