Base Camp will not calculate route

Former Member
Former Member

Version 4.7.2 - when putting in a start and end location in motorcycle mode, it will go through the process as if it is calculating a route, however it shows a straight line "as the crow flies" between the two locations  rather than an actual route.  When you try to recalculate, it shows an error.  Also, tried importing a gpx file calculated from another source and it loses the entire route and shows it as a straight line between the two points.