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Basecamp install fails

I'm trying to install Garmin Basecamp on Windows 7 and it is failing "0x80070643 - Fatal error during installation".

The relevant extract from the log file is below - has anyone had this and resolved it?

[DE44:D878][2019-06-07T18:41:42]i305: Verified acquired payload: USB_64.msi at path: C:\ProgramData\Package Cache\.unverified\USB_64.msi, moving to: C:\ProgramData\Package Cache\{3D5D6CFC-3097-425A-8D8F-7EAF5D57641D}v2.3.1.0\USB_64.msi.
[DE44:D878][2019-06-07T18:41:42]i305: Verified acquired payload: cab54E662CA8803D247906985B235110887 at path: C:\ProgramData\Package Cache\.unverified\cab54E662CA8803D247906985B235110887, moving to: C:\ProgramData\Package Cache\{3D5D6CFC-3097-425A-8D8F-7EAF5D57641D}v2.3.1.0\Disk_64.cab.
[DE44:D878][2019-06-07T18:41:43]i304: Verified existing payload: BaseCamp.msi at path: C:\ProgramData\Package Cache\{B6A0787C-1CD0-4999-B585-677C20139BA5}v4.7.0.0\BaseCamp.msi.
[DE44:DCCC][2019-06-07T18:41:43]i323: Registering package dependency provider: {3D5D6CFC-3097-425A-8D8F-7EAF5D57641D}, version: 2.3.1.0, package: USB_64.msi
[DE44:DCCC][2019-06-07T18:41:43]i301: Applying execute package: USB_64.msi, action: Install, path: C:\ProgramData\Package Cache\{3D5D6CFC-3097-425A-8D8F-7EAF5D57641D}v2.3.1.0\USB_64.msi, arguments: ' ALLUSERS="1" MSIFASTINSTALL="7"'
[DE44:DCCC][2019-06-07T18:41:48]e000: Error 0x80070643: Failed to install MSI package.
[DE44:DCCC][2019-06-07T18:41:48]e000: Error 0x80070643: Failed to execute MSI package.
[C14C:5064][2019-06-07T18:41:48]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[C14C:5064][2019-06-07T18:41:48]i319: Applied execute package: USB_64.msi, result: 0x80070643, restart: None
[C14C:5064][2019-06-07T18:41:48]e000: Error 0x80070643: Failed to execute MSI package.

0 Phil over 4 years ago

Did you run the installer in admin mode?

0 SUSSAMB over 4 years ago

This looks like an issue with your msi package, which is a Microsift Windows installer package. If running as administrator as Phil suggests doesn't work then you may be best contacting Microsoft.

0 tedwarddietrek over 4 years ago

I am having the exact same problem. Have you had any luck in finding a solution?

0 gwilki over 4 years ago in reply to tedwarddietrek

Which version of BC are you trying to install? Where did you get the installation file? Have you tried installing 4.6 from the available .exe download?

0 technoprisoners over 1 year ago

Error 0x80070643: Failed to execute MSI package still getting same error. Does Garmin software ever work without bugs?

0 SUSSAMB over 1 year ago in reply to technoprisoners

This is a 3 year old thread but as posted above this is a windows installer package, not a Garmin issue. If running as administrator doesn't help please look for help from Microsoft