Map unlock

Former Member over 6 years ago

Hello,
The reason I joined this forum was to seek help with Basecamp and a Topo Australia & NZ map.
I have a new GPS and map product to go with it. Basecamp was installed form the DVD, and updated when it asked me to.

The product key for the map was successfully accepted, but this didn’t actually unlock the map detail.
Basecamp still says something to the effect of “map detail locked” (it’s been a while since I tried this, but gave it a fair bit of effort at the time).
I say the product key was accepted, not because anything happened, but because any further attempts to enter it result in a message:
“This product key has already been consumed”.

I probably haven’t tried to send it to the GPS unit because Basecamp isn’t dealing with it properly yet.
Does anyone have any ideas to fix this? Cheers.

0 Former Member over 6 years ago

Hi, Thanks for the reply, but the support line is business hours, which is why I went through the rigmarole to barely manage to post on this forum.

0 SUSSAMB over 6 years ago

Unfortunately with account issues like this you need to do as suggested and contact Garmin.

0 Former Member over 6 years ago

I don’t care much about the account issues on this forum as issues with the unit itself and map.
Including travel, my day is much longer than that, and not the sort of job I can bring a GPS and laptop and talk on the phone.
There’s a Garmin support email too, but that hasn’t even been replied. It’s been longer than a month now.

I’d return it, but the screen protector is off now, and I activated the sat imagery timer for the year.
This is the worst experience I’ve had with any name brand product. Everything about it suggests they lack respect for the customer.
I’ve decided to sell it and stick with the 60csx, which I still have the card for. I’ll cop the loss, and someone else might have better luck.

0 SUSSAMB over 6 years ago

Ring them and get it resolved. It's not rocket science.

0 Former Member over 6 years ago

As I’ve already mentioned, my working day extends well past Garmin's support line hours in both directions.
It’s been at least four months since I’ve had a weekday off, and my longest break is half hour, which I have no intention of spending on the phone.

If you think that’s reasonable to get a product working when a support forum, and support email exist, then we disagree about what one might call a resolution.
It isn’t as if I didn’t try every other avenue on multiple occasions.

0 SUSSAMB over 6 years ago

Fair enough but you're unlikely to get it resolved here. I've always had a prompt response when I've emailed Garmin. If you're not getting a reply what email address are you using? There are also Twitter and Facebook pages that you could try. Again response is fairly quick.